*Answered enquiries in a fast paced in-bound Contact Centre.*Provided explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual Tax Returns.*Explained to taxpayers over the phone about various social programs administered by the CRA.*Gathered information from taxpayers to establish the precise nature of their enquiry or request and updated customer contact information when required.*Researched solutions to taxpayer inquiries using a variety of internal and external information sources to meet taxpayer needs.*Utilised various computer applications and systems required to enter information, research, analyse and resolve questions or problems and requests raised by taxpayers, including payment reconciliation.

*Planned, organised, directed, controlled, and evaluated operations of the restaurant.*Addressed staff and customer concerns and resolved them in an effective and amicable manner.*Supervised the cleaning activities of the kitchen area, coordinated the activities of staff, prepared the weekly schedules for the staff who prepare and serve food and ensured quality dining.*Researched new wholesale food suppliers and negotiated prices.*Evaluated work procedures to ensure quality and safety standards are met, and complete disciplinary write-ups.*Resolved customer complaints regarding food service.*Purchase of required supply and equipment required to ensure quality and timely delivery of service.Recruited and trained staff in food preparation, safety procedure and sanitation.*Performed various financial activities such as cash handling, deposit preparation and complete and balance cash receipts at the end of the shift.