Working on solving complex user safety issues for Microsoft Ads Platform by leveraging Large Language Models (LLMs) to suppress ads with sensitive content (such as Adult, Violence, Drugs) and to suppress accounts spreading scams through phishing, malware and misleading content. • Product Strategy and Vision: Driving AI footprint expansion to reduce user harm by addressing gaps from existing AI detection models on bad ads / advertiser accounts through LLM prompts Currently leading a pilot to enforce on ads with deep fake content; also ensuring that sensitive content checks expand from ad content to landing pages. • Supported market expansion of Microsoft Advertising to 100+ countries by ensuring Ads delivery follow local laws for each of the country and thus, enabled multi-million dollar opportunity. • Cost optimization: Reduced human labelling cost by 80% by substituting human labelers with prompt- based training and measurement. • Compliance: Led team efforts for greater transparency on actions on advertiser content and thus, ensure DSA (Digital Securities Act) Compliance, as per EU regulations.• Created a communication channel between Microsoft and LinkedIn ads to ensure best practice sharing with common objectives.

• User Experience: Responsible to improve end user experience by identifying and executing ways to limit spread of newsfeed content on Facebook and Instagram that glorifies violence, hatred or humiliation • KPIs and OKR: Understand highly prevalent problems through user feedback reports, viewport views; built roadmaps by analyzing potential impact of improvement initiatives through precision-recall curves and thus, reduced prevalence by ~30% for Facebook and ~65% for Instagram in one year • Minimize negative reactions: Liaised with engineering team to build early detection signals for potentially abusive Instagram profiles which resulted in reduction of 50% negative reactions• Product roadmap: Liaise with cross functional stakeholders from product manager, user research, data science, engineering and policy teams to conduct story boarding sessions, added new product features (friction buttons, simplified reporting of malicious content, appeals against unsatisfied actions) to enable users to control spread of violating content• Part of core Diversity & Inclusion team, with key focus to improve experiences to under-represented groups in advancement opportunities

Taking end-to-end ownership B2B product to transform payer operations. Owning the complete OKR’s and KPIs including leading and the lagging parameters for Product success.• Utilization review nurses experience: Owned end-to-end experience in utilization management, created Digital Clinical Assistant (DigiCA) to augment nurses in patients’ case reviews and determine appropriate coverage – reduced clinical claims errors by 10% and improved efficiency by 35%• Go to Market: Created and executed GTM strategy including value-based pricing model, collateral preparation, externalization through analyst briefings, Client and industry events (NASSCOM award) • People Growth: Built a high-performance team responsible for taking better data driven decisions, predicting market trends, prioritizing product roadmap plans and seamlessly implementing in 2 anchor clients• Digital IP: IP protection & usage guidelines in client contracts with special consideration on client data protection • Data driven decision making inputs to Chief Digital Officer, periodic updates to Senior Leadership

• Designed end-to-end SaaS Enterprise Cloud Solutions for Accounts Payable transformation – Invoice processing, Travel & Expense, Payment Disbursement, Vendor Query Resolution and implemented for Microsoft Finance & Accounting Operations, aimed to reduce operating cost by 30% (press release)• Product Management: Conceptualized and implemented Intelligent Email Advisor to automatically resolve most frequent type customer queries, thus, creating strong customer experience and efficient process.  Outcome: Reduced inbound queries by 35% and multi touch queries by 15%, improved avg turnaround time by 15 hours Repeatability: Packaged it as SaaS offering on MS Azure across industry domains in Finance & Accounting • Manage project execution by understanding client’s objectives, business case development, vendor management and liaising with internal teams for required support• Led a cross functional team of 12 resources in end to end delivery of projects, resource management, work plan scheduling and coordination among different teams• Frame KPIs to track business health, design dashboards to track those KPIs on real time basis

As a Project Lead, led the task force team to reduce operational cost by 10% as a part of Profit & Loss management, handled resource management, work plan scheduling and coordination among different teams.Worked as a solutions architect in pre-sales activities on multiple proposals; was part of the team that signed a contract of more than $20 million.Architected Lift and Move migration of Legacy system from client server to CSC server, managed all the technical support teams simultaneously. Spearheaded the project to develop an integrated system for scheduled generation of business critical reports and work-flow triggered emails, and automatic triggering of work tasks and file FTPs between the servers. Achieved all target SLAs in first week after implementation.Served as an onsite liaison between Client IT Managers & Vice president, Business Process Leads, Delivery Teams and CSC delivery heads.Performed gap-analysis by working directly with business users to gather business requirements and understand problem areas in their systems and processes. Coordinated with technical experts to recommend IT solutions and process and tool improvements.Led the team to create an infrastructure for the front end users to execute accounting transactions hosted at different server locations, helped in developing the network to control in-bound and out-bound traffic to CSC servers. Designed a customized tool for the Release Management tasks at Model Office and Production levelsParticipated and led in the Disaster Recovery planning drill for client and CSC systems.Simultaneously led multiple projects involving cross-functional teams and ensure timely delivery with excellent quality.Involved in creating Rough Order of Magnitudes, pricing estimations of potential upcoming projects.

I started my work in CSC as a Application Developer where I designed and then programmed various applications for a Life Insurance system. During this tenure, I went to NJ twice on a client location to better understand the client requirements. I also went through lot of Life Insurance training to understand the rationale behind Insurance Products. Proactively engaged with a client in performing business process improvement in generation of Annual Reports that resulted in saving an annual effort of 2000 man hours.Introduced various checkpoints in the system to allow error free transactions processing in case of system failures. Created Modification list of all the changes in the admin processing of a new Insurance product by gathering requirements from Actuarial and Business Specifications. Developed algorithms to extract meaningful data based on the requirements from business users. Drove Digitization by identifying opportunities for Automation of processes.