Onsite support at group customer Toyota Connected Europe Limited (start up SAAS)Respond to incoming systems support inquiries and requests Monitoring and troubleshooting system infrastructure and services Management of user accounts in Azure AD environment Microsoft Office 365 Azure Active Directory Apple MAC and PC Windows Laptops Mobile phone support AV support ZScaler endpoint securityJamf/Intune administration ServiceNow SlackAgile/Scrum DevOps environment

Duties and Responsibilities: Office relocation/Windows 10 migration project Windows 7, 10 installation and support Active Directory One Identity ActiveRoles Server Office 365 Citrix BAU support of Polycom phones, desktops, laptops, printers, iPhone and iPads Windows 10 migration Intune MDMOkta SSO SCCM application deployment LapSafe laptop loan administration HP & Lenovo laptops Crestron AirMedia AV support

Windows Terminal Services/Citrix Desktop Windows 2008R2/2012/2016 Active Directory Office 2010, 2016, O365 Suite Exchange 2010-2016, Exchange Online Skype for Business Group policies Mitel Phone Systems/VOIP Logging and monitoring of calls BAU support of desktops, Thin Clients, PC laptops, MACs, iPhones and iPads Building and deploying desktops and laptops

Duties and Responsibilities: (on-site engineer at Cubico Sustainable Investments) To provide worldwide technical support to all levels of staff Configuring and deploying Microsoft Surface Pro Tablets, Android and Apple iPhones MS Exchange 2010\2013, Quest Active Roles Configure, test, deploy and troubleshoot Azure, Microsoft Windows 7/8/10, O365 and Bloomberg Providing full support for users on-site and remotely using TeamViewer Project migration support, managing the joiners/leaver process Supporting Polycom video conference system and Skype for Business (Lync) Logging tickets in Heat and Service Desk Plus call logging system Escalation of more complex problems to the relevant infrastructure team Installing and managing devices and users in Active Directory Configuring and supporting iPhones and Android mobile phones Managing Microsoft Intune and asset tracking Active Directory, file/print servers and Exchange administration Windows Defender AV

Employed part-time as dental assistant whilst continuing professional development. Improving customer service satisfaction level Liaise with MSP to ensure hardware/software SLA’s are met Liaise directly with external suppliers Telephony and direct patient support Liaising with Senior Practitioners Reception duties, taking payments and scheduling patient appointments

Raising a family whilst studying for a BSc Information Communication Technology.

A full-time home working position supporting WebExpenses, a cloud based expenses management software application (SaaS). Be able to diagnose technical faults quickly and accurately over the telephone, using the remote assistance tools and techniques available.Technical problem resolution in a Microsoft Active Directory/Windows Server environment. Resolving customer support issues by phone, email and online chat using ZenDesk ticketing and customer services system. Standard business applications support e.g. current Microsoft Office suites, popular web browsers, Microsoft Exchange email clients. Liaising with the managed hosting provider and in-house software developers for timely resolution of APIs, software patches and updates. Troubleshooting desktop and mobile applications across Blackberry, Android and Apple O/S .

Providing desktop support services to 3000 users including senior management on Microsoft Servers. Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc. Acting as an escalation point where difficult or controversial calls are received. Liaising with senior management. Supporting Microsoft Office Suite and other bespoke banking applications. MS Exchange/Outlook Administration.Remedy ticketing system.