Responsible for maintaining, analyzing, troubleshooting and repairing USAFRICOM servers, software, network peripherals, and elevated network accounts. Mentor or train other Systems Administrators when necessary or when my expertise in a particular area can be of service to the team. Demonstrate excellent problem-solving and customer service skills, as well as extensive experience with servers, virtual environments, software applications, operating systems and network connectivity. • Responsible for Windows system administrator functions supporting a global Active Directory infrastructure in a mixed Windows environment to include DNS, DHCP, Group Policy Objects (GPO), and system security• Installs and maintains physical hardware such as printers through manual installation and the use of DHCP / InfoBlox, STIG / configuration procedures and PowerShell scripting when necessary. • Maintains elevated, foreign national and service accounts through Active Directory and Microsoft Identity Manager (MIM)• Research, acquire, install and upgrade system components and software, provide routine automation through the use of MECM and vSphere, maintain security policies, install patches and troubleshoot domain and server related outages.• Supports systems and applications on a geographically dispersed Windows Enterprise network with multiple types of servers and server applications.

Ensured AFCENT CAOC was able to maintain 24 hour operations by providing system administrator support, including installation, configuration, operation, management, troubleshooting, repairing, upgrading, inspecting and maintaining server systems including administration of all core and functional service/system for C2.Operated in an environment with both physical and virtual servers, the Systems Administrator will support the backup and recovery of an end-to-end system which includes Microsoft and Red Hat Linux based systems, Servers, Thin Clients, SAN storage devices, C4I applications, Office Automations Services, and multiple classification domains. Performed daily system maintenance activities to maintain 24/7, 365 days/year system and services availability; activities include the repair, patching, fixing or replacement of existing hardware and software.• Provided network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults and outages• Utilized VMWare and AWS to manage, maintain, secure and troubleshoot servers on multiple domains and at various physical locations. • Assisted the government in the performance of system administration and database configuration control and documentation support for customer support for multiple IT systems.• Implemented software patches and security fixes as required by the Air Force Network Operation and Security Center (AFNOSC) or program management office.• Ensured servers, workstations, peripherals, communications devices and operating system/application software are properly configured for network operation, are operational and are available to customers.

Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of work order information in a timely manner. Troubleshoots basic to advanced Network, Server, Application issues as well as User and Administrator Errors. Balances creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout Theatre can access and utilize the software and resources as needed for mission requirements. • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions• Monitors, updates, patches and maintains network servers such as file servers, VPN gateways and intrusion detection systems while ensuring high-level security and efficiency resulting in 100% output.• Configures / STIG network printers and multi-function devices through a collaborated effort with the Systems Administration Team as well as the Information Assurance Team. • Serves as System Administrator (SA). Ensures all systems are fully compliant with Army IT security standards. Works closely with the installation and brigade information security specialist to ensure systems are compliant. Provides information security specialist with the equipment contracts and equipment proposals for compliance with the security program

Provides technical support, training, and direction to departmental staff using computer equipment and applications on both Non-Secure Internet Protocol Router (NIPR) and Secret Internet Protocol Router (SIPR) Systems. Installs, tests, and resolves problems with computer hardware, software and peripherals. Acts as a liaison between the customer and the departmental Subject Matter Experts (SME) to resolve issues pertaining to Networking, Systems, Information Assurance and Cyber Security.• Uses Command line and remote desktop software to Electronically "push" software, software updates, security updates and vendor patches (service packs, service releases) to end user devices.• Assesses and troubleshoot computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users.• Provide advice on automating functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment, and infrastructure compatibility.• Utilized remote monitoring and management software (Remedy, DameWare or other windows remote admin tools). Operates processor assisted diagnostic and control equipment and software to perform network, technical, and configuration control, surveillance, and security.• Remove or disable all default, guest, and service accounts in information system or network devices and rename administrative accounts as applicable per local network policy and U.S. Government COR (Contracting Officer s Representative) guidance.

Operates and performs research using automated property management software, such as Logistics Modernization Program (LMP), Army War Reserve Deployment System (AWRDS) and LOGSA/Logistics Integrated Warehouse (LIW). Acted as a primary liaison between multiple Base Operations and the functional areas to ensure that all tasks and missions are completed with 100% accuracy. Reports to multiple levels of management on the progress and success rate of Supply Activities.• Performed analysis on AWRDS (Army War Reserve Deployment System) / LMP (Logistics Modernization Program) reconciliation.• Validated and process all inventory adjustment between AWRDS and LMP to portray an accurate representation of physical Army assets against their respective digital footprint.• Tracked, Tracks progress and validates on time completion of various mission requirements, COP slides, Internal and ONS Tracker.• Reported real-time data by using AWRDS, the AWRDS database and Microsoft Excel together to create multiple use spreadsheets providing broad spectrum and detailed view layouts• Coordinates and synchronizes mission support with functional areas and other entities to the customer from the Supply Operations Work Center.

Wrote SQL based statements to query the AWRDS accountability system for information related to the contract mission as well as individual tasks. Utilized, filtered, sorted and arranged the information retrieved from the AWRDS system to develop reports presented to both the Government representative as well as upper management. • Queried and then formatted data pulled from multiple platforms such as AWRDS, GCSS Army, Microsoft Excel and Access to provide an aesthetically pleasing and informationally accurate report. • Wrote SQL queries into multiple refreshable excel spreadsheet that were distributed to each section to be utilized as the standard for tracking accountability, inventory adjustments and scan rates for individual equipment. • Tracked, managed and maintained scan rates and directed property accountability personnel based on mission / task based requirements.• Assisted in the creation of base-wide standard operating procedures used in all sections for maintaining accountability of repair parts, equipment sets and equipment end items.

Direct movement logistics for $500+ million in equipment, including retrograde shipments. Supported and communicated with contracted warehouse team by providing direction, ensuring adherence to policies and procedures, and recording shipment documentation. Write and troubleshoot SQL statements to extract/update data from relational databases.  Reduced $100+ million in 2012 replacement equipment logistics costs by dispatching carriers, providing pickup and delivery confirmations, and assisting with issue resolution for shipments from Afghanistan to United States.  Wrote standard operating procedures for site, ensuring operations efficiencies, speeding customer ability to validate asset position, and smoothing transitions with multiple on-site contractors. Met 72-hour deadlines, coordinating across 3 locations within theatre and with on-site team to consistently log and track equipment through meticulous planning, scheduling, and documentation. Maintained 100% inventory accuracy by digitalizing 1348-1A issue release/receipt, supporting staff, and implementing procedures. Generated/distributed 6 daily reports including brigade level readiness and DA 2406 material condition status. Conducted daily technical inspections and employee attendance/inventory data reviews using U.S. Army Standard Army Management Information Systems (STAMIS) and Army War Reserve Deployment System (AWRDS).

Hired to supervise, organize, and direct operations, supply technicians, and adhere to procedures. Analyzed data and resolved data and disposition errors. Coordinated with operators regarding equipment inventory. Tracked, managed, and reported equipment movement and manipulations. Supervised 4 supply technicians by communicating daily responsibilities, procedures, and training for logistical operation standards and expectations. Formulated Excel spreadsheets for verification of equipment, maintaining precise on-hand stock visibility and streamlining MRO creation, editing, and filing. Selected for team of 10 charged with shutting down operation of 150 people, moving 220 containers 2 months ahead of schedule by scheduling, planning, cataloging, packing, documenting, and transporting assets from Iraq to Kuwait. Orchestrated fix and repair for 2,000-10,000 pieces of equipment in 4 months by troubleshooting issues and quickly implementing viable solutions. Developed SOPs used theatre wide, revising outdated procedures to create current, accurate document used as a training manual across sites.

Quickly promoted to supervise RPAT technician team. Supervised daily operations, safety, and processes associated with logistics efforts. Searched equipment for explosives, documented inventory, packaged and ensured safe shipping by local contractors. Loaded vehicles and ships with identified equipment and documented daily inventory and changes. Organized and supervised 40, 18-wheeler move in 6 hours while adhering to OSHA and USAF regulations by planning, clearly communicating, and coordinating safety processes. Managed more than $500 million in assets with 100% accuracy and no workplace injuries, maintaining accurate documentation and using systems to streamline efforts. Redistributed more than 3,000 pieces of tank-automotive and armaments command (TACOM) and communications-electronics systems and equipment (CECOM) by managing assets, retaining accurate records, and training staff.