As a dedicated and result driven customer service specialist, Virtual assistant and sales representative, I excel in providing exceptional support, building strong relationships and driving sales growth.With 11 years of experience in customer facing roles, I possess a unique blend of skills that enable me to:-Deliver exceptional customer experiences through empathetic listening and timely resolutions-Providing administrative support to businesses, ensuring seamless operations and efficiency-Identify sales opportunities and close deals with a customer centric approachKey Skills:- Customer Service and Support- Virtual Assistance (Email, Chat, Phone)- Sales and Business Development- Communication and Interpersonal Skills- Time Management and Organization- CRM Software and ToolsWhat I Bring to the Table:- Passion for helping businesses thrive and customers feel valued- Proven track record of increasing customer satisfaction and sales revenue- Excellent communication and problem solving skills- Ability to work independently and as part of a teamLet's Connect:If you are looking for a dedicated and results driven professional to support your business, let's connect! I am excited to explore opportunities and help you achieve your goals.
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Insurance AgentAiico Insurance Plc -
Relationship ManagerAccess Bank Plc Nov 2019 - Apr 2023Jos, Plateau State, Nigeria- Managed long-term customer relationships to increase revenue.- Identified and developed new business opportunities, expanding existingclient bases.- Advised clients on financial strategies and tailored solutions to meetunique needs.- Work with the team to achieve organizational set goals. -
Relationship OfficerDiamond Bank Plc Sep 2013 - Oct 2019Jos, Plateau State, Nigeria- Engaged and kept records of client contact using the CRM system.- Educated customers about company products, services, and special offers.- Reviewed client files to identify opportunities for cross-selling andupselling.- Maintained detailed knowledge of company offerings to recommendappropriate products to clients. -
Customer Service RepresentativeMtn Nigeria Mar 2011 - Mar 2012Jos, Plateau State, Nigeria- Assisted customers with various questions using product knowledge andservice expertise.- Handled customer complaints, providing appropriate solutions toguarantee positive outcomes.- Answered customer telephone calls promptly and improved on-hold waittimes.- Adhered strictly to policies and procedures for continued companycompliance.- Increasing sales by upselling and cross-selling products.- Interact with customers and provide feedback to management to preventservice failure.
Anthonia Nche Education Details
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Kogi State University, AnyigbaBsc - Biochemistry -
Nigerian Institute Of ManagementProficiency Certificate In Management
Frequently Asked Questions about Anthonia Nche
What company does Anthonia Nche work for?
Anthonia Nche works for Aiico Insurance Plc
What is Anthonia Nche's role at the current company?
Anthonia Nche's current role is Insurance Agent.
What schools did Anthonia Nche attend?
Anthonia Nche attended Kogi State University, Anyigba, Nigerian Institute Of Management.
Who are Anthonia Nche's colleagues?
Anthonia Nche's colleagues are Johnpraise Chilota, Ayodeji Alamutu, Okele Victoria, Edwin Igbafe, Gift Flirch, Olusanjo Shodimu Bsc., Mba, Acii, Success Oguh.
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