Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectivelylead the organization, including taking minutes during meetings, assisting with special projects; designing and producing complex documents, memos, emails, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense reports.- Managed the customer service operations including answering the phone, chat lines, and all client inquiries. - Directed client engagement initiatives, managed social media community, and executed strategies to manage clientele. - Represented the company by hosting and attending industry conferences, events, and curating content.

- Assigned and scheduled facilities work orders using a Computerized Maintenance Management System (CMMS) including working closely with vendors, maintenance technicians, and suppliers to see work orders through to completion.- Executed a high volume of daily outbound calls and emails.

o Manage two residence halls of 400 students with direct supervision of one graduate assistant and 15 Resident Assistantso Serve as a member of the Professional On-Duty response team, participates in weekly on-call rotation and handles campus-wide crises as neededo Assist the Director of Residence Life & Conduct with critical issues in the residence halls including roommate disputes and disciplinary issueso Hire, train, and develop a student staff of 15 Resident Assistants, lead staff meetings, schedule one on one meetings, and provide them with the resources to build communities on their floorso Manage and track budget for 15 RAs and campus wide residence hall programming o Coordinator for 2019-2020 and 2020-2021 RA/CA staff recruitment and selection process, developing new application and marketing and recruitment process and increasing applicant pool by 50%, manage and oversee selection committeeo Tracks all written incident reports and care reports to ensure reporting and complianceo Serve as student conduct officer for two residential communities, and schedule conduct administrative student conduct hearings as requiredo Facilitate student conduct advisor trainings sessions o Serve as a Title IX student advisor, advising students through investigation process and community standards broad hearing o Manage special projects like assessing and developing new RA community programming model o Co-Coordinator of first ever People of Color Students, Faculty, and Staff mixer programo Co-Supervised and trained 14 summer Community Assistants for the Pre-College program o Assists in day-to-day administrative activities as needed in the Office of Residence Life +Conduct including staff in-service, housing selection night, fall and winter RA training.

Race Street ResidenceThis position handles a number of tasks to ensure the efficient and secure operation of the front desk area:• Scan ID cards and interact daily with 475+ residents• Supervise, hire, and train up to 25 student front desk workers• Schedule Front desk coverage • Implement university security policies within residence hall of 475 students• Work directly with Resident Director and Resident Assistants of the hall• Audit 280 spare keys daily and issue lock changes when necessary• Working knowledge of computer programs StarRez, CCure, and PAVE • Collaborate with multiple departments on campus to best serve residents such as public safety, the counseling center, facilities, and campus housing • Assist in staff scheduling, preparation, and organization of the residence hall move-in and move-out process for 475+ students• Co-created a training session for student desk assistants through a departmental initiative

Answer telephone and email inquiries from prospective students regarding the College of Education’s graduate admission processes, including but not limited to, how to apply for admission, how to schedule a visit to campus and application status questions.Assist with a high-volume of outbound phone communications to prospective students regarding academic program information to cultivate applications for admission.Meet with prospective undergraduate degree and graduate certificate-seeking students to provide program, admissions, and financial support information.Schedule weekday appointments and process on-campus event registration requests.Assist with on-campus recruitment events such as information sessions and open houses.

• Provide basic office support, data entry, answering phones, and scheduling appointments using system database • Help at School Career Fairs, and delivering and handling inner-office mail across campus• Give presentations about career center fairs and services in classes

• Supervise a floor of 50 first year and upperclassmen college students• Create a residential environment that supports academic success, self-exploration, and encouragement for each student.• Facilitated and organized Residence hall’s American Red Cross Blood Drive, exceeding student registration goal

• Received payment by cash, check, credit cards, debit card, and issue receipts, refunds, credits, or change due to customers• Greeted customers entering establishment, and maintain clean and orderly checkout areas

• Provided basic office support, data entry, and filing • Supported and Assist GED teachers in the classroom

• Mentored 2-3 year old low-income preschool children and help develop their language and literacy skills • Committed to 300 hours of community service

• Provided support and assistance to all the AAL students/my mentee • Supported the students in accessing Temple University’s many resources through exposing them to campus events and socials