-To set and execute the cooperative membership expansion strategy by making effective cost savings decisions and mitigating risks whilst taking the opportunity to grow the cooperative by improving the total revenue and net surplus by 4% and 34%, respectively, year on year. -Advise the Society and the Management Committee of investment opportunities; Ensure the security and safety of the society’s investments. Define and execute the digital services strategy for the medium and long term.-Grow the cooperative membership base by coordinating activities that guarantee the acquisition and retention of a high-earning membership base. -Responsible for building and overseeing the Management Committee and Trustees Leadership Team -Manage the cooperative overall budget to execute the strategic initiatives. -Lead the efforts to address key regulatory issues impacting the cooperative business operations. -Establish and manage new partnerships to deliver the strategic vision. -Manage relationships with ministries of Commerce, Industry and Cooperative and other cooperative bodies. -Lead the members Experience improvement initiatives

Develop, implement, manage, and maintain governance strategy, policy, systems, and processes. Monitor and report on performance and compliance to deliver organization objectives within legal/statutory, public service and ethical obligations.Direct and coordinate the delivery of regular risk analysis reports and programs designed to anticipate and minimize threats.Lead the development and implementation of Business Continuity Management capability across the organization. Ensure that all the employees are thoroughly updated about the organization’s policies, regulations, and processes and resolve operational issues identified by providing required direction for documentation and Training Systems to capture and record all activities related to our Quality Management System. Project-managed process automation and corporate transformation agenda Design and build desired future state End to End processes like (Supply Chain Management, Procure to Pay, Customer Experience Management, and Credit Refund).Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals. Plan, monitor, and analyze key metrics for the day-to-day performance to ensure operational excellence by timely completion of tasks, remove impediments and help the team to become self-organizing and empowered to create, innovate, and make decisions for themselves as one team. As the QMS 9001:2015 appointed Management Representative of the organization, facilitate the review of action items from previous management review committee meetings, review the effectiveness of actions taken to address risks and opportunities, review performance against quality objectives, customer feedback in line with product and service quality for improved customer satisfaction, follow-up on nonconformities and corrective actions, approve the QMS internal audit plan, Review audit report(s) and the recommendations

I have over 15 years’ engineering, sales, and business process management experience in various industries, including construction, oil and gas, and telecommunications. Since joining Etisalat Nigeria in September 2008, I have been instrumental in the implementation of the Business Process Management architecture for Etisalat by developing, implementing and embedding processes and controls into our systems and practices to drive and support the achievement of strategic objectives.I have been the process champion for key projects across the business ranging from Network Engineering Turnkey projects and Etisalat-Huawei Information Technology Outsourcing (ITO) to ExxonMobil Enterprise Service Deployment project, ISO 9001:2008 Certification, and the SIM Registration program. I continue to lead process improvement initiatives across the business whilst also ensuring statutory and regulatory obligations are met. A certified manager of Quality and Organizational Excellence and an Associate Business Analyst from Gorge Washington University, I hold an MBA in Human Resource Management (HRM) from Lagos State University and a Higher National Diploma (HND) in Mechanical Engineering from Institute Of Management and Technology-Enugu.As Head-Corporate Quality, I work strategically across the organization to drive operational excellence within the business through a number of transformational programs and change initiatives.

Facilitate the design, implementation and maintenance of business critical processes across work functions ensuring quality and profitability across the business. Drive service delivery excellence through the identification of strategic processes with periodic reporting on performance to executive management with identification of improvement opportunity. Manage inter-departmental alignment through the design, development and deployment of processes and service level agreements. Conduct periodic assessment of these processes to ensure objectives are met at the department and corporate level. Drive the review of priority processes to enforce conformance thereby increasing the opportunity to deliver process / business objectives. Facilitate the alignment of work functions for the quick delivery of high quality products with the aim of reducing delays, customer complaint and rework. Identify opportunity for process workflow automation thereby optimizing process efficiency and productivity. Monitor performance of mission critical projects / processes and benefit realisation on priority projects including, bench marking against industry and international standards. Provide process improvement initiatives for better internal and external customer satisfaction, cost savings and revenue optimization and facilitate the execution of these improvement initiatives. Key player in the building of a process led organisation through various initiatives such as monthly business process workshops, publishing of organization processes for ease of access.

Developed business process design, Create awareness on What is Business Process Design and 'Why I Must Care' . Facilitated and developed core cross functional processes

Customer ServiceResponsible for maintain and growing customer base in the organization including but not limited to the following:Ensuring and maintaining daily customer satisfactionDeveloped KPI's to assist sales monitor daily sales volume and unfulfilled orders of Key Customers.Managed a balanced relationship with Supply and Distribution(S&D) unit to ensure trucks are always loaded with economic order quantity.Handle customers enquire and offered technical assistance on product knowledge. Facilitated international marine delivery process. Developed trackers to monitor key customers buying pattern, product type, monthly consumption and payment pattern. This assisted both customers and Mobil in the event of any change in personnel to eliminate ordering errors. Monitored the Billing process to ensure complete and accurate order fulfillment. Ensure acute invoice creation and delivery by ensuring validity of payment before invoicing.Establish daily delivery plans, by ensuring daily confirmation of deliveries to customers, appropriate bulk deliveries adjustment. And coordinated delivery to both local and up countries to ensure that lead time for each delivery is met.Manage and ensure the Complaint Management System is effective and productive.Offered Technical information and after sales support follow-up and daily assisted customer in making the best ordering process that added positively to the bottom line of both the customer and Mobil.Key Achievements:Developed customer service centre to the point of becoming a one stop shop for every customer that walks in.Established and improved on key customer's inventory.Established and maintained safe international marine delivery process

Project: Electronic Order Management(eOM) Project; Development of project management PlanManagement of project lifecycle to ensure project objectives are met within scope , quality, time and budgetConducting Earned Value Analysis to assess project healthCommunication of status and milestone reports to project stakeholdersFacilitation of Project Management Training for the Customer care Lubricant TeamAct as focal point for the monitoring and control of all Customer Care Lubricant TeamPrioritization and scheduling of key resources for the execution of project activities Project: Upgrade From JDEdward To SAPProject Role: Account Receivable File Owner (AR File Owner). Facilitation of JDE downloads of companywide Trade account receivable for reconciliation purpose. Mapping of business processes for Trade Account Receivable reconciliation as directed by Business Process OwnersDocumentation of approved changes to business processesChange Champion/DriverPost Implementation support

Responsible for maintain and growing customer base in the organization including but not limited to the following:To ensure the success of Mobil's marketing activities by applying sales and developing techniques within the assigned area. Prepares and Implements Sales objectives for the assigned area.Conduct Lubricant Training for end users. (Mechanics & Workshop operators) Using the principles of PSS (Professional Selling Skills), Seek, Evaluate and win new businesses.Using P&I skills (Persuasion and Influence skills) Maintain and grow old businesses Keep abreast with Economic Development and Assemble/Submit to Area Manager with Recommendations on Competitive sales Information.Conduct Plant analysis for industries and make presentation to Management recommending the best lubrication practice.Conduct lubes clinics for industries.Assisted the company in collecting Trade Account Receivable from customers that were already written off from the books as bad debts.Present Benefit reports to Management of Key customers. Won and maintained key business that contributed to the bottom line positively. Maintain a win-win Relationship with customers at all times.

Worked with the marketing team ensuring invoices are delivered on time and ensuring monthly orders for both Fuel and Lubricants was collected.