Anthony Bui Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

•Administered configuration, patching, and vulnerability management using leading tools like Manage Engine Patch Manager Plus, Workspace One, and Bigfix.•Managed and optimized AWS AppStream 2.0 for VDI solutions, providing support to over 200+ end-users and achieving significant cost reductions.•Utilized Rapid7 Nexpose and InsightVM to identify and mitigate security vulnerabilities, consistently achieving high completion rates for remediation projects.•Collaborated with information security teams to swiftly identify and assess threats using CrowdStrike, taking effective action to handle them.•Proficiently managed Active Directory Services, implementing forest structure, conducting routine maintenance, and enhancing security.•Administered business applications in SalesForce, ensuring smooth operation and user support.Managed domains, organizations, users, groups, and devices in G Suite, including security settings and access.•Utilized Jira as a project management tool, promoting efficient collaboration and timely delivery.Facilitated training courses and provided mentorship to promote knowledge sharing and skill development across teams.•Developed efficient workflows, created documentation, and engaged in regular meetings to optimize productivity and operational efficiency.

Houston, Texas, United States

•Efficiently managed the IT ticketing system and provided desktop support for onsite staff and remote field offices, effectively resolving issues and configuring servers, desktops, laptops, and special devices.•Successfully completed hardware installations for 10 field sites within budget and timeline, including site planning, access points, firewalls, switch configurations, and seamless synchronization with the main office for production data and reporting.•Took charge of planning, establishing, and maintaining physical and Wi-Fi networking infrastructure, firewalls, and field automation software, collaborating with infrastructure, database, and development teams to minimize downtime and conduct root cause analysis.•Implemented 2-step authentication for user and group accounts, group policies, and permissions, enhancing security and access control measures.•Ensured seamless connectivity and data synchronization between field offices and the main office, optimizing productivity and facilitating effective collaboration across locations.

Houston, Texas Area

•Provided comprehensive technical support for hardware and software, including network systems, password resets, data transfers, printers, email management, and mobile devices.•Resolved over 400 monthly support requests, ensuring prompt and effective issue resolution for internal and external users.•Streamlined software deployment through the creation and maintenance of single image/package builds for easy distribution.•Trained new team members, developing step-by-step guides and instructional materials for smooth onboarding and knowledge transfer.•Managed user access, performed AD terminations, administered Cisco IP phones, and troubleshooted software and mobile device issues.

Houston, Texas Area

•Provisioned new user accounts in Active Directory (AD) and coordinated with management for necessary approvals to ensure compliance with auditing requirements.•Managed and organized object units within AD, assigning users to appropriate groups and maintaining IP reservations for shared resources.•Provided remote support and hardware provisioning for multiple platforms in the Gulf of Mexico, ensuring smooth operations across diverse locations.•Conducted inventory management for both hardware and software assets, ensuring accurate tracking and availability of resources.•Offered comprehensive technical support, including troubleshooting and configuration of various systems such as Allwork IP phones, Microsoft Office Suite, Citrix connectivity, and resolving daily helpdesk issues through multiple communication channels.

Houston, Texas Area

•Created and managed Active Directory (AD) accounts, ensuring proper group memberships for new employees and performing account maintenance tasks such as resetting, unlocking, and enabling accounts.•Configured user inboxes and set specifications using the Exchange Management Console, resolving mail exchange issues and troubleshooting mail-related problems.•Conducted server maintenance on Windows Server 2008, including performing updates, patches, and ensuring smooth operations.•Supported network infrastructure by mapping network drives and printers, configuring Allworx IP phone systems, performing cable drops, terminating data jacks, installing patch panels, and configuring routers and switches for small businesses.•Provided end-user support by building workstations, replacing hardware, imaging workstations and laptops, cleaning infected workstations, setting up mail clients, and accepting inbound technical phone calls. Additionally, maintained equipment inventory and collaborated with upper management on infrastructure requirements.