Anthony A. Email & Phone Number

I am a technical specialist with over 20 years of experience in technical support. I am a fast learner, self-motivated, and well-organized. I have experience working in a fast-paced environment, in which advanced troubleshooting skills and tools are used to resolve software and hardware issues. I am accustomed to the pressure of meeting rigid deadlines, working with teams, making critical decisions, and stepping in as an acting supervisor.Accomplishments: Improved the effectiveness of disaster recovery by creating the TPF (Transaction Processing Facility) Crisis Procedures which became the standard to follow during a Continuity of Business (COB) crisisImproved error-free productivity by 50% by creating and standardizing the procedural manuals for the TPF production and QA test environments (hardcopy and server) which became the standard to follow by the departmentSelf-taught HTML and CSS to provide Intranet and Internet access to TPF QA procedures to QA Group (onsite and remotely) thereby improving accessibility of vital informationSkills:Proficient with TPF and MVS and a working knowledge of Microsoft Word and Excel, HTML, CSS, EOCF, OPCE, JES2, CICS, OMEGAMON (s/390 Environment), Netview, TSO/ISPF, and TCP/IP