-Firewalls – installing, configuring, VPN management, and updating (PFSense, UniFI, Fortigate, and SonicWall)-Command Line/ PowerShell cmdlet-Experience in virtualization – VMWare, Citrix, and AWS-External DNS management – Renewals, SSL certificates, updating records (MX, A, Reverse, etc…)-Internal DNS installation and management-Active Directory, Azure, and hybrid environments (Domain Controllers, Office 365, various server roles)-Windows Server DHCP – building, replacing, troubleshooting -Experienced in Ubiquiti/UniFi network building/management – switch port profiles, VLAN configuration, traffic analysis, etc..-Group Policy and batch files - delegating printer, network shares, security settings, etc-End user/desktop support – remote and in person-Some experience with Exchange Server – PowerShell for calendar and mailbox delegation, general troubleshooting-Build/monitor backups using utilities such as Veeam, ShadowProtect, Qnap, and Datto.-General Ubiquiti setup/manager – CloudKey, Controller/Unix, device and network management. -Using various RMM tools to remotely support and proactively monitor client desktops and servers-Create and maintain heavily detailed notes for both clients and team members-Experience in working with Mac/Apple devices, in addition to Windows, as well as mobile devices.-Prioritize tasks and break/fix requests when busy, and communicating clients/team members when necessary

-End User support for students and staff using the computer laboratory, as well as general hardware and software maintenance. -In down time - wiping, flashing, and imaging HDDs for use in case of failure-Additional access to various hardware, software, and written college resources for own knowledge/experiments-Nightly checking individual workstations, MFPs, and other equipment (such as switches, routers, and other peripherals) used for student lab projects

-A highly equipped Administrative Assistant with a variety of administrative and staff support duties for the entire organization. -Exhibit a high level of attention to detail as an administrator of the Customer Relationship Management software.-Assume some responsibility of maintenance and inventory for office equipment and supplies (printers, fax, routers, desktop etc.) -The first point of contact for anyone visiting or calling into the center