Anthony Alexander Email & Phone Number

Fort Worth, Tx, Us

Fort Worth Tx

Fort Worth, Texas, United States

 Responsible for all facets of Computing, Automotive Tech and Mobile Phone services. Ensuring an efficient and profitable operation through adherence to established processes while innovating where possible.  Regional expert across multiple stores concerning Windows (XP, Vista, 7, 8, 10), Apple (iOS & macOS), Android, Linux, Microsoft Office suite (Word, Excel, PowerPoint, Outlook, OneNote), networking infrastructure and security.  Expert in relaying complex topics to novice users experiencing issues, including conflict resolution and ensuring the proper solution is implemented.  Network reimaging and maintenance of store computing hardware, including server/database repairs when necessary  Managed deployment of multiple projects, including Samsung & Apple mobile phone repair, coordinating amongst multiple locations, internal and external clients, to delegate, install, train and validate procedures accurately executed.  Resolve most complex and in-depth issues with all computing hardware. Tremendous experience in diagnosing concerns with RAM, CPU, HDD/SSD, PSU, GPU, motherboard, NIC, thermal dynamics and all related components.  Exceptional customer service and communication skills honed in a competitive retail sales and service environment. Ability to communicate on individuals unique levels, confidently, to assure mutual understanding. Retail service management has honed ability to empathize, deescalate and ultimately ensure a positive experience from an otherwise unpleasant one.