Anthony Ames Email & Phone Number

• Oversee team of 40-60 individuals managing databases for multiple 911 technologies
• Creating team goals to both develop individual team members and help company succeed
• Support team moral through employee recognition program and employee development
• Developing and reporting KPIs for company executives
• Conducting monthly 1:1 development meetings, semiannual reviews, and skip levels

• Oversee all daily function of 911 VoIP data processing
• Manage staffing efforts including interviews of potential hires, promotions, new hire on boarding, and training
• Maintain team moral through leading team building events and recognition of excellent work by team members
• Conducting monthly 1:1 development meetings as well as semiannual reviews

• Maintain and prioritize Jira backlogs in an agile environment
• Write detailed technical user stories working as a liaison between end users and developers
• Developing and publishing executive dashboard in Tableau showing key performance measures for business units
• Developing and implementing process efficiencies including VBA macros and Access databases

• Manage multiple projects ensuring data quality and timely completion
• Establish processes for the first migrations of traditional 9-1-1 data to next gen 9-1-1
• Perform audits and reports ensuring data quality and resolving discrepancies
• Train new SVC Delivery Project Specialists and existing SVC Delivery Project

• Manage multiple projects ensuring data quality and timely completion
• Establish processes for the first migrations of traditional 9-1-1 data to next gen 9-1-1
• Perform audits and reports ensuring data quality and resolving discrepancies
• Train new SVC Delivery Project Specialists and existing SVC Delivery Project Specialists on new processes

• Perform audits and reports of data analyst and associate data analyst work
• Resolve discrepancies of 9-1-1 database
• Aiding in training and development of data analysts and associate data analysts

• Ensure accurate data enabling call routing
• New data analyst initial training

• 9-1-1 phone record maintenance by working with addressing authorities and telecom
• 9-1-1 mapping maintenance

• Macro development improving team efficiency

• Data reconciliation of 9-1-1 database
• Recon ISO Documentation lead ensuring quality and timely completion of documents and annual reviews

• Cellphone training and troubleshooting

• Loan applications and underwriting

• Opening accounts

Integrative Physiology

Aerospace, Aeronautical And Astronautical Engineering