- In my role, I lead daily stand-ups, sprint reviews, and retrospectives. - I focus on improving Agile processes to boost efficiency and teamwork. I collaborate with different teams to translate user stories into strategic plans, fostering a culture of improvement that aligns with organizational goals.- Successfully completed a global project that recovered over 1000 missing assets. By implementing automated preventative measures, we eliminated asset loss.- To automate IT asset management, I introduced LucidChart in ServiceNow. This reduced human errors by 80% and saved 600 work hours, resulting in fewer audits.- By using Tableau for data analysis, I improved SLA compliance, first contact resolution rates, and reduced IT ticket reopen rates.- Implemented Kanban and sprint methodologies to optimize product management, cutting meeting durations in half.- Streamlined ongoing processes, leading to a 50% reduction in auditing projects and saving significant time.- To enhance team flexibility, I organized Agile training for over 100 personnel, fostering an Agile mindset.

Worked with service desk technicians on their daily tasks. Tasks include network patching, troubleshooting unique technical issues, managing technology set-ups for the new Miami office, and working on project management plans.