Anthony Archetti Email & Phone Number

Benalmádena, Andalusia, Spain

In charge of coordinating multiple projects with objectives that measure up to company-wide goals. I am working closely and maintaining a delicate balance in daily project management to ensure all projects in the Program succeed.Responsible for creating new ideas, managing budgets and timelines with our Clients on projects and developing long-term plans following company direction.Main activities:• Organize and monitor single and inter-connected projects• Decide on suitable strategies and objectives• Coordinate cross-project activities, recruitment needs• Lead and evaluate Team managers• Develop and control deadlines, budgets and activities• Assume responsibility for the program’s people• Assess program performance and aim to maximize ROI• Prepare and present reports for Program Directors and Clients

Benalmádena, Andalusia, Spain

Responsible for the day-to-day activities and guidance of my team members, in both Sales and CS environment. Setting targets, implementing guidelines, and assist with any issues the employees may have. Ensuring that all members understand the team’s objectives and work together to achieve them.Planning trainings to ensure their goals are specific, measurable, achievable, realistic, and timely. Fostering a cohesive, creative, and comfortable working environment, mediating any interpersonal issues within the team. Providing leadership and direction where necessary.Main tasks:• Implement team goals or objectives• Supervise, train or guide team members• Mediate any interpersonal issues• Inspire and motivate team members• Provide effective feedback• Manage remote teams• Utilize technology effectively

Lisbona, Portogallo

Team manager for the pioneering B2C/B2B team of this new project, based on the daily exchange of information and knowledge with the outsourced Customer. Setting the objectives and compliance with the deliveries of each of the agents in charge, together with the qualitative and quantitative evaluation of their working day. Development and improvement of objective attitudes, related to customer service activities, as well as the refinement of personal skills in the same area through specific trainings. Reporting of the aforementioned activities in biweekly meetings with the managers on the client side.

Budapest

As supervisor and Service Line Manager for Benelux and France Leisure teams, within Customer Service, I provide guidance, support and coaching sessions while being accountable for KPIs and people's development.Fully responsible in the inbound phone and Live Chat activities for the Lost Call Ratio in the whole Western Region.Main activities:- Distributing the workload and deciding the weekly strategy in the teams in order to keep the commitment towards customers while respecting inner Service Level Agreement.- Focal point in the internal networking system for inter-departmental related issues.- Reporting weekly all the valuable data to higher Management while participating to Meetings with them in order to plan mid term decisions, comparing with previously discussed forecast.- Organizing, facilitating and promoting my agent's presentation skills during weekly Team Meetings with my direct reports, up to 35 people at once.- Mentoring agents in their developing path towards People's Management and Leadership future roles, through our internal Talent development plan.- Recruiting and interviewing personally new candidates for roles under my direct supervision.

Budapest

I accepted the challenge to lead my teammates and to absorb the Italianteam too. While keeping the previous Pricing responsibilities and tasks, I was asked to addadministrative and people’s management activities in my daily job. These include reporting to highmanagement, driving the team towards top level efficiency and quality while maintaining KPI overthe expected value.Process owner and Subject Matter Expert on Nordic team, acting as a focal for both incountry and local squads.

Budapest

I have been named Pricer, supporting Nordics market in the newly created RFS team. Providing official Price release letters, I allow an accurate and fast delivery of our renegotiation and integration of existing contracts with all the customers from that geographic area. I recently also received the administrative Time controlling task for all the members of the team.

Budapest

I was thrown in a completely new environment for me, in a period of many changes I started to increase my knowledge on processes, developing new skills in both working and social environment; new challenges every quarter and a strong mentality based on meritocracy gave me the necessary inputs to go on without being affected by stress and allowing me to share my knowledge with my colleagues, especially when dealing with complex bids.Starting from May 2016, I was also named as workflow coordinator for my team, for the one based in Bratislava, for the Italy market and the Security/Cloud teams. I have put all my efforts in order to be proactively a good focal point and Team Leader backup for my team meanwhile I was still continuing to work on complex bids.

Alicante

Cooperate in control and care of every aspect of Customer's holiday from their arrival at Alicante airport to their departure; reservations, accommodations, translations, organization of golf trips, guided tours in a high luxury and multicultural environment. Always in direct contact with customers, I developed a good sense of empathy and got the opportunity of practicing all my languages spoken.

Porto Cervo

Reservation and accommodation of all private members of this luxury facility; front desk management for hotel and restaurant, taking particular care of foreigners members including translations and documents production. Great opportunity to improve my languages knowledge attending conferences, directly dealing with members (both in person and by phone contact) and translating documents, even in the facility internet site.

Rome

Coordinating technical area, creating and presenting radio shows (music, entertainment and latest news); optimal development of social abilities being in direct contact to interview (and discuss with) every day politicians and famous artists. I learned the application of new software such as video and audio editing and cooperate with other colleagues in increasing our public relationship skills.

International Law And Legal Studies

Diploma