Lead Sourcing consultant for competitive RFP process for global technology infrastructure outsoucing contract for major industrial conglomerate based in Zurich - involved the consolidation of several legacy contracts into a single Managed Service arrangement with conversion to cloud hosting.

Interim Head of Service Management setting up the technology service arrangement to support the separation transition period of a major UK bank from its divested South African subsidiary.Hybrid Cloud Infrastructure Sourcing market assessment and vendor evaluation for large South African bank based in Johannesburg.

Technology Solution Delivery capability assessment and transformation.Set up of Infrastructure upgrade delivery programme.

Technology Infrastructure Transformation consultant and sourcing adviser for Barclays Africa based in Johannesburg and covering subsidiaries in Sub-Saharan countries.

Interim leadership of the Technology Service Operations and Service Management teams - team of 80 staff covering 7x24hr Command Centre, Major Incident Management, Service Desk and Service Management functions. Stabilised and transformed a first line operations support capability for a high volume payment gateways - leadership, process re-engineering, organisational transformation, training and tools upgrades.

Responsible for Technology infrastructure and operations supporting digital content processing, storage, networks, broadcast playout, transmission, online technology services and the corporate IT estate. Delivered major programmes including;- consolidation of services into new data centres including large scale server virtualisation and introduction of new storage infrastructure.- major upgrade of network to new high speed fibre infrastructure.- operational stabilisation and support of new collaborative End User Computing solution based on Google and Apple.Responsible for the successful transformation of infrastructure operations and service delivery covering the transition of services to new outsourced providers - leading contract negotiations and managing organisation and process changes.

Conducted comprehensive evaluation of a large, enterprise wide, outsourced technology infrastructure and applications contract for a Defence Industry client. Delivered assessment of service quality, alternative sourcing options, economic analysis, risk review and plan. Client acted on recommendations resulting in successful 12 month programme to move services back in-house.

Technology Outsourcing Engagement Lead for major Travel Industry client - circa 450 staff in UK and India • Expanded the IT service scope delivered to the client doubling the size of the engagement.• Led a complex transition from existing in-house arrangements and 4 service providers to Accenture operations in India and the UK.• Consolidated 4 data centres and overhauled /repaired the network, MS exchange and workplace infrastructure, improving the stability and resilience of the IT estate. Integrated 2 further acquisitions and consolidated a number of e-commerce applications.

Lead Outsource Solutions Architect developing the capability to pursue domestic outsourcing opportunities in India - an initiative actively sponsored by the Global COO and CEO. • Trained and coached Indian staff on how to develop domestic small to medium sized outsourcing deals, enabling sales and support at a local level.• Adapted US/European outsourcing costing models for high growth emerging markets and developed an innovative approach to deal structures.• Developed and negotiated a large infrastructure and applications outsourcing proposal for a leading Indian Telco Led solution teams in outsourcing bids for Telcos, Utilities and Government prospects in the UK - resource estimation, financial modelling, business case development and contract development.

Built and managed a consolidated AM/AD capability as part of a very large engagement for Accenture to supply all IT services to a Major UK Food Retailer. • Managed the transformation of the AM/AD operations to a single shared service organisation from a disjointed structure comprising 250 staff, and managed the associated change programme.• Managed an extensive applications rationalisation programme involving the decommissioning and replacement of business critical legacy services.• Led the service acceptance of all new solutions, including supply chain and POS systems.• Introduced ITIL disciplines together with service performance metrics and coached the leadership team to deliver year on year service improvements.• Delivered effective operations, maintenance, upgrades and on-going developments of complex high availability applications.• Managed third party vendor contracts, driving cost reductions and service improvements.

Set up and stabilised new IT support arrangements for large clients. • Established a new outsourced global SAP ERP Application Support capability for a major Technology Equipment Manufacturer with centres in Dallas and Stockholm and 60 staff.• Set up a new Applications Management team supporting corporate e-Procurement for an Oil Major.• Established a server farm and technical infrastructure for a new e-commerce start up, hosted from Switzerland.• Introduced ITIL Service Management methods into the IT operations of a major Pharmaceutical Company.

Acccounting Service Delivery Lead managing an outsourced service unit of 120 staff for a client manufacturing farming equipment. The scope included Accounts Payable, Accounts Receivable and Treasury functions.

Managed the specification, design and build of a pan-European sales and logistics capability, consolidating the fragmented operations arising from 12 European acquisitions.Managed the Business Change programme to deliver the solution into 4 service centres involving 600 staff.

Programme Manager for portfolio of projects for worldwide logistics and sales order processing operations. This included IT systems, warehousing and transport infrastructure.

1984-87 Systems Development LeadDeveloped computer simulation models to evaluate the economics of transportation and storage facilities. 1979-84 Project Manager/Offshore Maintenance EngineerProject managed construction contracts for North Sea oil projects.Managed maintenance and construction teams in oil facilities and construction yards.