Anthony Avigliano Email & Phone Number

Padua, It

- Gestione ordini e offerte: Gestisco il processo completo di inserimento ordini, garantendo l'accuratezza delle informazioni e il rispetto dei tempi di consegna concordati.- Claims in Salesforce: gestione e risoluzione delle contestazioni attraverso Salesforce, garantendo una comunicazione chiara e tempestiva con i clienti al fine di mantenere elevati standard di soddisfazione.- Resi e Garanzie:- Consulenza Prodotti e Gamme: Fornisco consulenza dettagliata e professionale sui prodotti e le gamme offerte, sia attraverso comunicazioni via email che telefoniche, garantendo un supporto completo ai clienti e consolidando relazioni a lungo termine.- Lavorare in sinergia con i team interni per ottimizzare i processi e superare le aspettative dei clienti.

• Provide after-sales support to customers, addressing inquiries, concerns, and issues promptly and professionally through various channels, including phone, email, and chat.• Serve as the primary point of contact for customers, offering product information, troubleshooting assistance, and guidance on using our products effectively.• Manage the After-Sales Hotline, ensuring timely response to customer calls and resolving their queries or concerns efficiently.• Facilitate warranty claims by guiding customers through the process, verifying eligibility, and coordinating product repairs or replacements when necessary.• Investigate and document transportation damages reported by customers, collaborating closely with our logistics team to initiate claims with shipping providers and ensure swift resolution.• Maintain detailed records of customer interactions trough SalesForce and identify opportunities for process improvement.• Collaborate with cross-functional teams, including sales, product development, and logistics, to advocate for customer needs and enhance the overall customer experience.• Participate in ongoing training and product knowledge sessions to stay up-to-date with product offerings and better assist customers.

Assistenza post venditaGestione reclami e contestazioniSostituzioni e garanzie

Farra Di Soligo (Treviso)

Translation Italian-French-EnglishSalesProduct Advisor and Guide in Special RequirementsSuppor of the After Sales OfficeE-commerce

Padua

Test of the website www.snoffi.it and the appCreation of contents in Italian and EnglishUse of SilverStripe to build the website Social Media management

Udine

Translation in English and French Research on medical terminology Supervisors: Sara Vecchiato and Sonia Gerolimich

Master, Lingue Moderne Per La Comunicazione E La Cooperazione Internazionale, 104/110

Final Paper: Status of English in the European Union After Brexit Supervisor: Prof Giovanni Poggieschi

Erasmus, Master In Applied Linguistics For Teaching

Modules: English Stage 5 Language Ideologies in a Globalizing World Cultural Flows French Sociolinguistics

Bachelor, Foreign Languages And Literatures, General, 101/110

Final Paper: Charles de la Rue, L'oraison funèbre du Duc de Boufflers Supervisor: Prof. Bernard Gallina