Anthony Aviles Email & Phone Number

Cleveland, Oh, Us

Cleveland/Akron, Ohio Area

▪ Develop staffing models for multiple functional areas across the organization including sales, service, and claims to effectively manage thousands of call center FTE while ensuring sufficient capacity to reach growth and service level targets.▪ Manage the call forecasting process for Health Compare and VelaPoint. The output of which is used to create & optimize agent work schedules.▪ Perform urgent ad hoc analysis on events that impact the business allowing leaders to respond quickly and effectively.▪ Create dynamic reporting dashboards in collaboration with leadership to track and deliver insight on the performance of various business channels.