Area Leader
Current•Oversee a group of 7-Eleven stores (corporate and/or franchise) within a geographic area to ensure the highest levels of customer experience and uphold company image standards. •Lead, consult and influence store operators and/or franchisees to develop, update and execute operational plans and strategies, including merchandising, fresh food concepts, fuel sales, guest experience and store operational infrastructure.•Implemented revenue-driving digital platforms across multiple store locations.•Monitor and ensure accountability for all aspects of store operations, providing advice, coaching and assistance to store management. •Recognize and address performance issues in a timely manner.•Consult with and influence franchisees on developing key processes and plans through weekly store visits, store evaluations and data analysis.•Assigned to a high-risk subgroup in Downtown, San Diego. Planned and executed strategies to reduce theft, safety/security incidents, and improve store conditions. •Lead my peer group as a fresh food subject matter expert. Increased Market KPI metrics year over year. •Selected to lead new company innovation in Irving, TX. Trained store employees and Franchisees on new initiatives. Educated customers and grew loyalty. •Worked closely with Zone and Market leaders to showcase unique store conditions in an urban environment. Recognized by company Executives.