As Building Manager, in support of the Building Official, overseeing the daily operation of the Building Department and supervising the Building Permit Supervisor, Administrative Coordinator and the permitting and administrative staff. This also includes the management of the permitting process and contractors’ registration validation, E-Permitting, inspections management, violations administration and recertification, all of which the I’m to assure that staff follows department policies and procedures. Duties also includes working in tandem with the inspectors and plan reviewers, as well as with other departments to minimize customer complaints when the task turnaround time is exceeded.

Supervise a staff of 2 administrative coordinators, 4 permit technicians & 2 administrative clerks, in the daily operation of the building department, and working directly for the building & code compliance manager. Responsible for maintaining the integrity of the permit & plans process, and to insure a pleasant experience for customers. Manage the flow of customers who visit the department daily, coordinate an efficient client/merchant rotation and communication. Address customer complaints via the city’s website and by phone, and dispatch building inspectors to verify illegal construction activities, plus assist in the administration of violations while remaining in constant consultation with the building official as it relates to both permitting and violations. Also arrange, delegate & assign work duties as necessary, and am responsible for special projects administered by the building & code compliance manager, as they are assigned by the Deputy City Manager and the Director of Community Development (projects include statistical data, presentations, annual events permits, etc.). Act as liaison between citizens and department heads to help in the resolution and compliance of issues related to the permit process, violations, hearings, etc.).

Managing the process, programs and initiatives related to permitting and over-the-counter customer service. This includes supporting and overseeing all procedures, practices and protocols associated with the permit clerk I and II positions; and the administrative clerks and aides. Additionally, this includes serving as a point of contact between the inspectors, reviewers, and the permitting staff in order to facilitate communication, while promoting the "All Hands on Deck Policy" regarding customer service.To facilitate meetings of permit staff; the inspectors and managers; to announce new policies and ordinances; and to target problem areas to allow for a more efficient office. To delegate and monitor work activities among the permit staff that includes special projects, certificate of occupancy/completions, violations, the filing of permit files, contractor registrations and renewals, and the scheduling and distribution of inspections.Respond to public requests via the city’s internet website to verify the existence of violations and assist inspectors with the administrative aspect of violations. Reply to emails from the building manager, the building official, code compliance supervisor, code compliance officers and customers alike; with regards to issues related to permitting and violations.Respond and maintain contact with customers during the review process of permits and the maintenance and compliance of violations. Ensure that the paperwork and the database fields are entered correctly during the acceptance process of permit files and to be sure each file is reviewed in the time span allotted for an efficient turnaround time. To calculate the cost and issue the permits and plans to customers.

This is a specialized administratively intense work position, processing building violations, which involves working with licensed inspectors, the building official, the building manager, code enforcement officers and permit clerks to see the violation through. This also entails distributing the work load to a secondary Permit Specialist II in the redrafting of violations. To escalate violations to code/or to send them before a board or magistrate judge after non-compliance, and to present those cases once a month; which involves coordinating with the inspector and permit clerk on the best recommendation for the court’s ruling. To meet with customers and the building official in deciding to extend/defer a case to allow time for compliance. And to close cases, which involves verification of permit final inspections, removal of illegal structures, and to compile all into a compliance package.Oversee and assist the permit clerks in the processing of construction permit applications and to verify accuracy in the application package, plan processing and the pricing and issuance of permits. This also means advising the permit clerks in the acceptance and neglecting of applications whenever it involves addressing a violation.The customer service aspect of this is to answer all questions and address all inquiries either over-the-counter, by phone, internet or by email.

Processed construction permit applications and code compliance violations, pertaining to residential and commercial buildings. Duties included assisting contractors and developers, including owners and expeditors in submitting plans for review. This also included verifying that all appropriate paperwork and attachments are in compliance with established rules and regulations. Duties also included informing customers of the status of their permit (in-process/in-review/denied/approved). Finally, when the application is approved, duties include pricing and issuing it (as a permit) to the customer. Scheduling inspections, renewing, extending and canceling permits are also part of the job process. Utilization of database PTWin and Microsoft Excel helps in each customer transaction, in order to keep track (at all times) the location and stage that a permit file is in. Work as a team with four other permit specialists and a host of licensed plan reviewers to insure an easy transitional flow for our customers.Attend code board hearings once a month, where in which its peripheral function is to assist the chief building inspector in assuring that cases are systematically heard, deferred and complied. This includes creating new records as code board cases, updating the description as to reflect an ongoing permit activity, verifying compliance and/or noncompliance of cases, and maintaining a contact with all key parties (Code Enforcement staff, Building Inspectors, and citizens) if necessary.

Under general supervision, responsible in addressing and resolving customer issues and complaints related to their high speed internet service and video products. Essential function of the position is to receive inbound calls from customers regarding “trouble” with their internet and cable services/products. Use of tools (KMS, ICOMS, Aurora, QuickComms and Logicall) to effectively troubleshoot and resolve customer problems to avoid unnecessary truck rolls. Identify and leverage the opportunity to up sell and cross sell additional Charter products and services during customer interaction. Educate customer in basic troubleshooting. Responsible for communicating appropriate charges for customer as determined at the time of call. Meet or exceed monthly performance metrics.

Responsibilities included the training of Welfare Transition patrons who are entering or reentering the job market. Areas of study include Business Systems & Technology, in which duties include teaching students the Introduction of Personal Computers, Windows XP, MS Word, MS Excel, and other MS Office Applications as needed. Previously prepared transitional prospects for state work certification. Courses included Reading & Writing, Business Tools/Computers, General Math, Pre-Employment, Customer Service, Resume Writing, & Job Skills I/II.

One of three trainers responsible for departmental employee training - in the areas of customer service, such as Conflict Management, Stress Management, Distressing the Moment, etc., and included the County Manager’s Strategic Initiative on Service Excellence. Also assisted in the training of the county’s 311 Customer Service Request System, and taught the course on the use of the IPAQ Pocket PC.Introduced and taught MS Office Applications such as MS Word, and MS Excel, and assisted employees with technical questions as it related to application software and hardware.Created and managed several MS Access databases – a training database for tracking student class schedules, which also allowed for generating sign-in sheets, run queries, generate reports, etc. and an employee recognition database for tracking candidates and nominators, and allows reports to be generated for purposes of board/committee analysis.

Trained county employees in the use of computer hardware and software, and determined skill assessment to measure the effectiveness of the ETSD curricula. Tested and certified that students met the courseware standards for the curricula.Worked on and taught the latest automated office software products and hardware, such as Microsoft Office, Lotus SmartSuite, and Corel WordPerfect Office Suite; as well as Introduction to PC/Windows and Introduction to Windows 95 thru Windows XP. This included preparing technical instruction material for PC curricula. Instruction material included computer-based presentation (MS PowerPoint), technical handouts and custom ordering from for computer manuals.Trained Miami-Dade County employees in the use of the county’s web portal (www.miami-dade.gov), as well as introduced the internet site to the Southwest Miami High School students on their Annual Enterprise Day.Participated in the annual “Bring Your Children to Work Day,” presenting the county’s portal for kids, and on behalf of the Department of E-Government, participated in the Department of Corrections Job Fair 2000. Also annually participated as Elections Specialist, operating and troubleshooting the Ivotronics Voting Machine & laptop at assigned precincts.

Managed and maintained the Technology Lab, and facilitated its use by internal and external customers. Assisted in installation of temporary and permanent equipment in the lab, and published a web site on ITDNET to inform employees of the services and equipment in the lab, as well as a materials inventory. Also Maintained a FoxPro database for tracking CD software licenses, and updated reports.Program development and modifications in an IBM OS/MVS environment, using COBOL, TSO/E-mail, SE/SPF, and OS2.Maintained the Document Catalog System, and evaluated all documents submitted for cataloging. Met with directors, supervisors, administrators, analysts and programmers about submitted documents; gave occasional demos on the use of the system. Also conducted demos of the Metro-Dade Info Station (Kiosk).Assisted in documentation handling, supplies inventory and maintenance of the Central Library of Technical Manuals for the Civil applications group, handled employment records and payroll of employees and summer youths, maintenance of application equipment through vendors, and annually tracking inventory of expensive equipment for 66 employees.