Highly qualified senior IT project manager/engineer with successful achievements and demonstrated abilities working in corporate IT, Air transportation environment. IT communications and FAA guidelines, financial cost estimating, corporate and airport infrastructure and contact center voice telephony infrastructure environments. Excellent problem solving, trouble-shooting, managerial skills with the ability to learn new skills quickly. Effective task management, delegating skills, challenge and work with people of diverse backgrounds, adapting easily to new environments. certified ASA/Avaya Engineer, voice products Definity G3R/G3si Multi Vantage, Avaya Audix, Modular Messaging, NICE Recording, IVR, Cisco Unified Communication, Unity call-handlers, Class Routing, ACD/Call-Vectoring, CMS Supervisor, Avaya Media Gateways VOIP, G430, G450, technical Procedures, call flow engineering design and voice networking, cabling 25 pair, 66 blocks, 100 pair tie, vertical cabling twisted pairs , station jacks, MDF/IDF closets, cable flow charts and drawing, dial tone, tracing and digital , analog testing, VOIP vendor billings, Engineering and voice configuration of system Avaya T1/DS1,DS3 SIP trunks, Designs skills and vendor knowledge DFTN, ITFN,PSTN, MPLS, Contact centers and Avaya networks communications, /Cisco call manager 10.5/Unity Connections, Cisco Jabber, administration, call-manager software and PBX administration support, Wireless access points, cabling and installations, and Juniper Network deployment with Aruba Controllers access points, and air monitor.Project Manager Professional (PMP) well knowledgeable to PMP processes and methodologies.