Anthony Ballard work email
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Anthony Ballard personal email
I am a retired Army Sergeant. I led, mentored, and counseled 20+ soldiers in my time in the Army and was solely responsible for their professional and personal growth. I spent one year in Tikrit, Iraq as a Radio Operator, 15 months in Baghdad, Iraq as a Training Coordinator, and one year in Kandahar, Afghanistan as a Networking Administrator and Satellite Communications Supervisor. I coordinated and led 200+ training events in preparation for deployments to Afghanistan and Iraq with a 98% success rate. Post Army retirement, I worked in Customer Service as a Technical Support Expert at Cox Communication for one year and then was promoted to Tier II technical support. There I was able to conduct advanced troubleshooting for customers over the phone and de-escalate 1000+ customer complaints. While working in this field, I attended ECPI University and earned my bachelor’s degree in Network Security and then my master’s degree in Cyber Security. I earned my Security + Certification in December 2019. I am currently working towards my Network+ and CISSP exams. In January of 2020 I accepted an IT Support Manager position at AGI, formally known as Architectural Graphics Incorporated. I am the IT Support Manager, and my duties include help-desk management, desktop, laptop and mobile phone support, asset management, vendor management, and software licensing management. I am also able to configure and deploy both Junos and Ubiquiti edge switches.
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Information Technology Support ManagerAgi Jan 2020 - PresentVirginia Beach, Va, Us -
Helpdesk AnalystFortis Solutions Group Feb 2019 - Jan 2020Virginia Beach, Va, Us● Provided technical support to 750+ employees nationwide via telephone and Kaseya RMM● Responsible for building and deploying a standard Windows 10 image to all newly procured Dell systems● Research, procurement, and configuration of 180+ endpoints● Responsible for researching and procuring the most up to date hardware at the most competitive prices from Dell and PCM Inc.● Configured HPE and Juniper switches locally and remotely using RDP and Solar Putty● Traveled frequently to remote locations to conduct life-cycle upgrades to include replacing Dell and HP systems, installing additional memory, and Windows 7 to Windows 10 upgrades● ISO for 750+ users responsible for deploying quarterly, on-boarding, and remedial training● Assisted in migration of on premises print servers to a cloud based SAAS known as Print Logic● Configured and deployed several Polycom telephone systems throughout the organization -
Customer AdvocateCox Communications Sep 2016 - Sep 2017Atlanta, Ga, Us• Delivered excellent customer service and Tier II troubleshooting support to 50+ customers weekly, assisting with equipment installation, equipment operation, and customer billing support• Assisted customers with software installs, modem issues, TCP/IP setups and other equipment support functions• Utilized multiple databases and customer support tools to resolve customer issues• Initiated connectivity tests, monitored networks and performed remote diagnostics to ensure customer satisfaction -
Technical SupportCox Communications Jan 2015 - Sep 2016Atlanta, Ga, Us• Assisted 30 to 40 customers daily in connecting with resources • Accessed customer record databases and other electronic tools; ensuring customer information security through multiple levels of customer authentication • Responsible for mentoring and assisting the team in troubleshooting customer issues, resulting in an increase of team statistics• Applied advanced troubleshooting skills and network infrastructure knowledge to resolve complex technical customer support related problems• Established proper path(s) to resolve customer trouble-call(s) and offered corrective solutions to reduce frequency of call backs
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Training CoordinatorUs Army Jun 2010 - Mar 2013Arlington, Virginia, Us• Coordinated required training for over 350 personnel in preparation for deployment to Afghanistan• Supervised 100+ training events to ensure standards were met and personnel received the proper information• Communicated accurate and timely training statistics to senior personnel and superiors• Developed status briefings and presentations for senior personnel• Coordinated and maintained travel authorizations/vouchers for personnel to attend specified training courses throughout the United States -
Network Administrator SupervisorUs Army Apr 2009 - May 2010Arlington, Virginia, Us• Planned, prepared and executed mission readiness training for 100+ Soldiers in preparation for combat zone deployment• Managed the Information Assurance of over 150+ users maintaining safe web browsing; also provided 24/7 technical help desk support• Installed more than two miles of Category 5 cable to maintain mission readiness and reliable communication• Established a solid line of communication with outside organizations to ensure better planning and coordination• Executed varied administrative tasks to include editing evaluation reports and awards, processing evaluations and tracking report status• Served customers inside and outside of combat operations; maintaining reliable network communication• Operated and maintained information technology equipment, to include Cisco switches and routers, fiber optic and Category 5 Ethernet links, and end user Voice over Internet Protocol (VoIP) phones and laptops• Maintained and performed troubleshooting on Satellite Transportable Terminal (STT) during combat operations • Managed and tracked equipment maintenance, training records, and trouble calls via Microsoft Excel spreadsheets• Developed and delivered status briefings and presentations to senior personnel
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Training SupervisorUs Army Feb 2008 - Apr 2009Arlington, Virginia, Us• Coordinated required training for over 350 personnel in preparation for deployment to Afghanistan• Supervised 100+ training events to ensure standards were met and personnel received the proper information• Communicated accurate and timely training statistics to senior personnel and superiors• Developed status briefings and presentations for senior personnel• Coordinated and maintained travel authorizations/vouchers for personnel to attend specified training courses throughout the United States
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Administrative AssistantUs Army Oct 2005 - Jan 2008Arlington, Virginia, UsProcessed hundreds of evaluations and awards to include checking for grammatical and spelling errors. Prepared countless PowerPoint presentations and Excel worksheets to keep my superiors up to date on the latest information.
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Radio OperatorUs Army Oct 2003 - Sep 2005Arlington, Virginia, UsSet up generators and radio antennas and maintained the links between my team and the other Forwards Operating Bases during a deployment to Iraq. Troubleshot many hardware issues within the radios and repaired the generators several times.
Anthony Ballard Skills
Anthony Ballard Education Details
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Ecpi UniversityCyber Security -
Ecpi UniversityNetwork Security
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Ecpi University Virginia Beach, VaNetwork Security
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American Military UniversityGeneral
Frequently Asked Questions about Anthony Ballard
What company does Anthony Ballard work for?
Anthony Ballard works for Agi
What is Anthony Ballard's role at the current company?
Anthony Ballard's current role is IT Support Manager at AGI.
What is Anthony Ballard's email address?
Anthony Ballard's email address is ab****@****agi.net
What schools did Anthony Ballard attend?
Anthony Ballard attended Ecpi University, Ecpi University, Ecpi University Virginia Beach, Va, American Military University.
What are some of Anthony Ballard's interests?
Anthony Ballard has interest in Leadership, Snowboarding And Fishing, Technology, Learning New Skills, Golfing.
What skills is Anthony Ballard known for?
Anthony Ballard has skills like Microsoft Word, Powerpoint, Close Attention To Detail, Microsoft Excel, Perfectionist, Time Management, Team Leadership, Performance Improvement, Security Clearance, Always Punctual.
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