Anthony Baltera Email & Phone Number

Prescott AZ

Apple Authorized repair center responsible for all Apple Macintosh repair both warranty and non-warranty. Manage daily operation of repair center, oversee and handle customer interaction with all technicians to meet high levels of customer satisfaction. Select potential candidates for hiring and training both in the technical and sales staff. Provide.

Managed day-to-day operation of Macintosh Help Desk which included three other staff members. Provided technical support for hardware and software for over 200 Macintosh users. Created and maintained a FileMaker database to track hardware inventory. Created standardized workstation setups by departments. This lead to downtime going from hours to roughly 15.

Provided technical support for CTB/McGraw-Hill as a temporary employee for hardware and software issues for over 200 Macintosh computers. Responsible for user help desk support, upgrades and maintenance.

Applied Computing

Certified Graphic Designer