Assisting in the development and customisation of ServiceNow applications, especially ITSM modules (Incident, Problem, Change, Request Management), Workspaces and CSM using low-code no-code solutions where possible.Proficient in writing, testing, and deploying basic server-side and client-side scripts like business rules, client scripts, UI policies, and UI actions. Creating and maintaining forms, fields, workflows, notifications, and reports within the ITSM platform.Building… Show more Assisting in the development and customisation of ServiceNow applications, especially ITSM modules (Incident, Problem, Change, Request Management), Workspaces and CSM using low-code no-code solutions where possible.Proficient in writing, testing, and deploying basic server-side and client-side scripts like business rules, client scripts, UI policies, and UI actions. Creating and maintaining forms, fields, workflows, notifications, and reports within the ITSM platform.Building Service Catalogue items as per stakeholder requirements. Building logic using Workflows and Flow designers.Creating and maintaining forms, workflows, notifications, and reports to support Change Management needs. Building logic using Workflows and Flow designers to automate the Change approval process.Providing support in maintaining the ServiceNow ITSM platform by troubleshooting issues, managing incidents and cases, and performing root cause analysis.Assisting with system administration tasks such as managing user roles, permissions, and data integrity.Ensuring that configurations and customisations follow best practices and that updates and upgrades are appropriately tested and deployed.Creating and maintaining system design and operations documentation.Committed to continuous improvement and learning of ServiceNow best practices, tools, and technology. Show less

In my role, I leverage the ITSM toolset (ISM) to drive impactful improvements, overseeing the implementation of enhancement requests and swiftly addressing reported bugs through incidents or problem records. I also occasionally use SQL to analyse data at a granular level and proactively monitor performance issues.Noteworthy responsibilities include:Spearheading the development, User Acceptance Testing, and seamless integration of novel functionalities within the ITSM toolset… Show more In my role, I leverage the ITSM toolset (ISM) to drive impactful improvements, overseeing the implementation of enhancement requests and swiftly addressing reported bugs through incidents or problem records. I also occasionally use SQL to analyse data at a granular level and proactively monitor performance issues.Noteworthy responsibilities include:Spearheading the development, User Acceptance Testing, and seamless integration of novel functionalities within the ITSM toolset, spanning across incident, request, problem, and change modules.Prompt resolution of BAU issues while adhering to stringent Service Level Agreements, ensuring uninterrupted workflow.Conducting thorough problem investigations aimed at preventing recurring issues, thus enhancing system stability.Proficiency in generating comprehensive reports using Crystal Reports and SSRS, streamlining data interpretation and decision-making processes.Crafting and refining SQL statements for stored procedures, optimizing data retrieval and system performance.Initiating the creation of comprehensive documentation adhering to best practices, contributing to ongoing training and knowledge sharing.Efficiently managing user administration, ensuring seamless access and security compliance. Show less

I am responsible for the installation, configuration and upgrade of our software applications including customising and testing software modules in line with the customer requirements, creating live and test databases as well as provide support and fault resolution for clients’ databases. I perform server migrations where a client wishes to transfer all their data from an old server onto either our in house cloud service or onto a new client owned server. An important part of my role is… Show more I am responsible for the installation, configuration and upgrade of our software applications including customising and testing software modules in line with the customer requirements, creating live and test databases as well as provide support and fault resolution for clients’ databases. I perform server migrations where a client wishes to transfer all their data from an old server onto either our in house cloud service or onto a new client owned server. An important part of my role is upgrades from old legacy accounting databases to our new standard which requires a lot of SQL knowledge and scripting and out of the box thinking as client systems are typically bespoke. Show less

My role covered everything from 1st line and more, I’m now more involved with setting up websites via IIS and SQL, generating and fixing SQL scripts and the more complex issues that requires a deeper understanding of ASP and JavaScript. I deal with escalation requests and have been responsible for training new and existing members of staff. I am responsible for ensuring the highest quality of customer service is met and all requests are dealt with or escalated further within the company Service… Show more My role covered everything from 1st line and more, I’m now more involved with setting up websites via IIS and SQL, generating and fixing SQL scripts and the more complex issues that requires a deeper understanding of ASP and JavaScript. I deal with escalation requests and have been responsible for training new and existing members of staff. I am responsible for ensuring the highest quality of customer service is met and all requests are dealt with or escalated further within the company Service Level Agreement. Show less

Day to day I am the first point of contact for all customers who have issues or queries regarding their website or our Content Management System. I provide technical support using my knowledge of our bespoke content management system. I also use my skill in CSS, HTML and ASP to fix and maintain websites or add additional features, I also use SQL to fix any database issues that may occur. I work very closely with the management team to provide 100% customer satisfaction and the best level of… Show more Day to day I am the first point of contact for all customers who have issues or queries regarding their website or our Content Management System. I provide technical support using my knowledge of our bespoke content management system. I also use my skill in CSS, HTML and ASP to fix and maintain websites or add additional features, I also use SQL to fix any database issues that may occur. I work very closely with the management team to provide 100% customer satisfaction and the best level of service possible for our clients. Show less

Working for City College Peterborough I have gained vital experience in all aspects of IT. I was responsible for the day to day running of the college along with the rest of my team. I was on call throughout the day for colleagues and student support. I had to ensure all computer systems were running correctly and have the correct software and hardware installed and fully up to date. I maintained computers, printers, copiers and servers around the college, making sure they were working… Show more Working for City College Peterborough I have gained vital experience in all aspects of IT. I was responsible for the day to day running of the college along with the rest of my team. I was on call throughout the day for colleagues and student support. I had to ensure all computer systems were running correctly and have the correct software and hardware installed and fully up to date. I maintained computers, printers, copiers and servers around the college, making sure they were working correctly and efficiently. I also had to maintain a good working relationship with all tutors and staff that worked within the college as well as business clients making sure they had the appropriate equipment in their rooms. I have gained experience and knowledge in technical support for all Windows operating systems including XP, Vista, Win 7, Server 2003, Server 2008. I was responsible for some basic server management such as creating and managing user accounts using Microsoft Exchange. Show less