Anthony Barnes Email & Phone Number

Feltham

Level 2 solutions support1. To ensure the effective resolution of technical problems, through adherence to the escalation procedure and communicating resolution to field based personnel. To ensure any technical problems are solved in a timely and effective manner and field based staff can overcome these problems in the future.2. To assist in the launch of any new product to be marketed by RFG UK, in order to ensure technical information is communicated efficiently.3. To manage a portfolio of solutions products including:• Product launch, • Advising on pricing,• Implementing relevant service procedures related to the product,• Providing ongoing technical support.To ensure the effective provision of a technical support service to the relevant products.4. To provide pre-sales support through activities such as:• Demonstrations,• Exhibition support,• Showroom Support,• To attend customer visits and meetings,• Assist in tender responses,In order to provide effective technical support at pre-sales stage to increase revenue generation.5. To provide cost conscious and effective administration of the Solution Support function through:• Providing reports of escalated calls,• Development and adherence of support procedures,• Analysis of product reliability and quality.6. As required carry out field accompaniments with Dealers and Field Service Engineers, in order to provide technical assistance.

Feltham

In this role i ordered the parts and software and built PCs to host our Plotbase software to run alongside the wideformat range.To keep a record of all purchases. Deliveries into Ricoh and out to customers\dealers.In the last year of this role I started to perform some of the above Level 2 solution support role.

Feltham

Supported field engineers and end users in resolving machine and software issues. Or escalating if the issue required it.

Hampton, Middlesex

• A customer-facing role that included serving people in the shop and talking to contract clients mainly over the phone.• Responsible for running and maintaining two high volume copying machines and two high quality colour copiers.• Ensuring workload prioritisation to ensure operational procedures and deadlines are met.• Liaising with various internal and external contacts at all levels.• Achieving results and meeting deadlines when working under pressure.• Using PC’s and MAC’s to setup and send copy jobs to all copiers.• Responsible for a number of finishing duties including running and maintaining a guillotine, folding machine and collator.

Education record

Leisure And Recreation Management