Anthony Barnes Email & Phone Number

Feltham

• Level 2 solutions support1. To ensure the effective resolution of technical problems, through adherence to the escalation procedure and communicating resolution to field based personnel. To ensure any technical.
• Product launch,
• Advising on pricing,
• Implementing relevant service procedures related to the product,
• Providing ongoing technical support.To ensure the effective provision of a technical support service to the relevant products.4. To provide pre-sales support through activities such as:
• Demonstrations,

Feltham

In this role i ordered the parts and software and built PCs to host our Plotbase software to run alongside the wideformat range.To keep a record of all purchases. Deliveries into Ricoh and out to customers\dealers.In the last year of this role I started to perform some of the above Level 2 solution support role.

Feltham

Supported field engineers and end users in resolving machine and software issues. Or escalating if the issue required it.

Hampton, Middlesex

• A customer-facing role that included serving people in the shop and talking to contract clients mainly over the phone.
• Responsible for running and maintaining two high volume copying machines and two high quality colour copiers.
• Ensuring workload prioritisation to ensure operational procedures and deadlines are met.
• Liaising with various internal and external contacts at all levels.
• Achieving results and meeting deadlines when working under pressure.
• Using PC’s and MAC’s to setup and send copy jobs to all copiers.

Education record

Leisure And Recreation Management