Outside Executive, Attorney and Counselor at Law

Managed and responsible for customer care, accounts receivable, revenue assurance and related employee training and development for a combined commercial and consumer customer base in excess of 5 million generating a sales portfolio of over $11 billion dollars annually.Conduct Strategic Planning, including cross-functional interactions and negotiations as well as tactical and regulatory oversight related to order-to-cash processes including customer care, credit, collection, legal strategies, fraud detection and prevention, and related receivables management functions for multiple subsidiaries under Xcel Energy. Interact with multiple Public Utility Commissions and State Offices of Attorneys General. Increased engagement, loyalty and visibility of team driving results well beyond any previously achieved even through the severe, ongoing global recession through design and implementation of unique strategies. Record improvements to days sales outstanding increased daily cash flow by over $200 million, while dramatically reducing bad debt expense as a percent of revenue, and at reduced operating cost while improving overall customer and employee satisfaction.

Top Strategic and Corporate Development executive.Identified and assessed investment opportunities, including new product development, strategic partnerships and acquisitions. Identified market opportunities and devised entry strategies. Developed legal collection and debt purchasing practices, resulting in substantial performance improvements and revenue growth. Adapted functional tactics, ensuring corporate infrastructure facilitated future business direction. Played key role in establishing long-term infrastructure requirements and in selecting and integrating new billing/collection platform. Identified and acquired key national and international clients and grew existing relationships resulting in millions of dollars of revenue annually.

-Key Player in $10 billion transaction to save US WEST/Qwest Communications from bankruptcy thousands of layoffs and enormous negative impacts to many shareholders (discussed in greater detail below).-Directed company-wide activities related to Receivables Management *($1.6 billion in annual revenue managed involving over 2 million customer interactions annually),*Customer Care (handled aproximately 1,000,000 customer calls annually),*Dispute Resolution (resolved in excess of 40,000 claims annually)*Employee Training and Development*Business Process Engineering*Alternate Sales Channels.-Key player in critical efforts to sell USWEST/Qwest Dex from Qwest to a major, global private equity firm in order to save Qwest Commuications from bankruptcy, thousands of layoffs and other cosequences*Conducted sealed bidding process from due diligence and negotiations to final bid with each of in excess of 12 of the world's largest private equity firms.*Final outcome was purchase and thus privatization of Dex Media for over $10 Billion dollars. As a result, Qwest Communications avoided bankruptcy.*Became part of the newly private company, Dex Media, as one of six founding pre-IPO officers.*Built infrastructure, operating procedures, reporting needs, process and project management aproaches, for example, which were provided formerly by Qwest.*Took the Company through the arduos process to become pubily traded on the NYSE resulting in higher than anticipated first trading day price per share which enjoyed strong growth throughout it's days on the NYSE.*After selling Company to another publisher/Internet Search company, led a comprehensive transition process.

Directed company-wide customer service efforts including both call center and on-line care activities supporting 500,000 directory and Internet advertising customersManaged corporate receivable portfolio in excess of $1.5 billion; responsible for both credit and collectionAdministered dispute resolution activities resolving over 18,000 customer claims annuallyWorked cross-functionally on development of strategic plans as well as operational processesMet with large customers to retain revenue while ensuring acceptable payment plans were established to protect corporate cash flow

Created Methods and Procedures organization in order to ensure full integration of new initiatives and products into corporation while improving speed to marketCollaborated with all Operation’s departments in understanding of overall corporate process flowsDeveloped corporate change management model and document management strategyManaged process and procedure development for sales and operations organizations in preparation for deployment of sales automation system