P&L and operational responsibility for The David Rubenstein Forum Event/Conference Center which houses over 38,000 Sq Ft of Meeting Space, Full-Service Banquet/Catering operation, and a Full-Service Restaurant. As well, operational and financial oversight of the Quadrangle Club, the University of Chicago private members club, which houses 6,000 Sq Ft of Meeting Space, Full-Service Dining & Lounge, and 17 guest rooms. Leadership of all staff to produce exceptional service levels and… Show more P&L and operational responsibility for The David Rubenstein Forum Event/Conference Center which houses over 38,000 Sq Ft of Meeting Space, Full-Service Banquet/Catering operation, and a Full-Service Restaurant. As well, operational and financial oversight of the Quadrangle Club, the University of Chicago private members club, which houses 6,000 Sq Ft of Meeting Space, Full-Service Dining & Lounge, and 17 guest rooms. Leadership of all staff to produce exceptional service levels and personalized hospitality, exceeding established operational/service standards. As the liaison to university leadership, I'm trusted to ensure alignment with the vision and goals set forth by the University, direct programs pertinent to increasing service quality and personalization, and meet financial targets while ensuring that Benchmark/Pyramid resources are fully utilized to achieve the property objectives.David Rubenstein Forum- a university-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The facility also has a full-service restaurant/bar.The Quadrangle Club- The private members club ("Club") is a 501(c) (7) corporation and social club established in 1893 and located in the heart of the university campus. The Club features a collection of event spaces and guest room accommodations in addition to offering fine dining and catering services. Show less

Honored to be chosen to open the first upscale, full-service hotel in Hyde Park, Chicago in over 50+ years. A new boutique hotel that is distinctly Hyde Park, Chicago. Sophisticated and eclectic, the Sophy Hotel is a AAA 4 Diamond property that embodies the crafts and passions of art, science, literature, and music that are the inspiration of today’s Hyde Park.

Pre-opening General Manager chosen to create the operation, build the culture and implement the standards of the first major hotel built in the Hyde Park/Chicago area in over 50 years. This property opened on September 18th 2013 and is the staple of an up and coming business and entertainment hub within the Hyde Park area.

Directly managed 30+ team members within capacity of operations (Housekeeping, Front Office, F&B & Engineering). Responsibilities include but not limited to Payroll, Accounts Receivable, Front Office Management, Training, Scheduling, Purchasing/Ordering, Inventory Management & Guest Service recovery.

Oversight of Front Office operation in partnership with Director. Procedures and reports completed were as follows, but not limited to guest accounts, convention billing, Occupancy Analysis Reports & forecasting. Handled guest complaints and acknowledgements via email receipt. Supervised a staff of 20 team members directly & indirectly.

Directly and indirectly supervised 22 team members and supervisors. Processed schedules and payroll for Front Office, Concierge and Bell Desk areas. Handled all guest complaints and acknowledgements via email receipt. Processed and approved reviews for each team member within operating areas. Administered disciplinary action as deemed necessary to departmental team members. • Trained new hire line staff members and supervisors• Facilitated and created agenda for all… Show more Directly and indirectly supervised 22 team members and supervisors. Processed schedules and payroll for Front Office, Concierge and Bell Desk areas. Handled all guest complaints and acknowledgements via email receipt. Processed and approved reviews for each team member within operating areas. Administered disciplinary action as deemed necessary to departmental team members. • Trained new hire line staff members and supervisors• Facilitated and created agenda for all departmental meetings• Instrumental in creating and administering Hotel Rooms Division Upsell Program• Primary contact for creation/revision of department procedures which improved departmental scores drastically from previous regimes. Show less

Directly supervised 22+ team members (Union & Non-Union Team members). Processed weekly schedule and audit/edit payroll for department. Managed Hotels Guest Service Hot Line. Managed departmental operations within the operation of the hotel’s call center. Telecommunications support of the hotel’s tenants, offices and clients. Managed payroll of staff and department’s profit and loss statement. Managed and processed departmental annual budget and forecast. Balanced department’s… Show more Directly supervised 22+ team members (Union & Non-Union Team members). Processed weekly schedule and audit/edit payroll for department. Managed Hotels Guest Service Hot Line. Managed departmental operations within the operation of the hotel’s call center. Telecommunications support of the hotel’s tenants, offices and clients. Managed payroll of staff and department’s profit and loss statement. Managed and processed departmental annual budget and forecast. Balanced department’s cost of sales and expenses. Negotiated pricing for telecommunication requirements and needs for large group meetings within a 1600+ room convention hotel (Internet, Teleconferencing, etc;). Attended necessary operational and financial meetings attended by hotel’s Executive Committee with or in place of the Director. Facilitated departmental meetings and conference calls with clients. Show less