Service Advisor
CurrentEstablish high customer satisfaction/retention by providing honest and prompt customer service.Identify problem(s) and services required by clarifying customers description of concerns.Verify warranty and service contract coverage by examining records.Obtain required authorization from third party companies in order to begin repairs.Complete repair work orders by reporting failures and causes discovered from technical diagnosis.Prioritize managing productivity by collaborating with colleagues and technicians to meet deadlines and promised completion times.Answer technical questions via phone, email, or in-person.