Anthony Becerra Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

• Documented customer service workflow processes to collect data across 10+ workstreams, helping to improve response efficiency for 70+ dispatchers handling 1000+ customer service orders with SoCalGas
• Analyzed service orders’ optimal time it took dispatchers to work on 10+ workstreams, delivering cost of labor analysis that dispatchers spent 5+ hours a week within each workstream leading to productivity insights
• Supported research analysis to determine feasibility for the transition of a manual to auto generated order distribution system, reducing 40 seconds per order (x 1000+ requests) if implemented
• Conducted workforce audit across 50+ employees to determine cost of labor and process metrics for distribution

• Managed and oversaw 3000+ clients while establishing and building upon customer rapport through consistent marketing posts on social media which saw a 87% retention rate in overall B2C transactions
• Developed an in-house data management system to accurately record and update customer styling preferences and payment transaction methods, resulting in a 98% satisfaction rate
• Utilized outreach tactics through social media platforms in order to execute integrated marketing campaigns during peak business seasons which resulted in an increase of 48% transactions over the course of a business.

Rosemead, California, United States

• Performed 5-10 barber services for walk-ins and appointments across 4000+ clients with a 4.5 star Yelp business rating
• Consolidated billing and scheduling paperwork for each client session ensuring efficient workflow for 8+ barbers
• Operated client management inquiries through 4 multimedia platforms and scheduled over 12 appointments daily
• Assisted 100+ clients and took care of their needs while maintaining active communication

Alhambra, California, United States

• Educated and enforced 50+ rules and regulations of recreational facilities for 100+ youth participants in Alhambra
• Organized, led, and promoted interest in recreational 50+ activities such as arts, crafts, sports, games, and hobbies
• Managed and programmed assigned community park regions on safety techniques and procedures to 2000+ participants

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General, 4.0

Associate Of Science - As, Business Administration And Management, General, 4.0