I am a positive and highly motivated IT professional with over 20 years’ experience of providing customer focused quality IT support. I lead by example encouraging positivity in others. I am focused and logical, with exceptional attention to detail and take pride in my achievements.My experience covers a wide range of IT service functions, from support roles to the current position of Senior IT Analyst. I have proven to be successful working within large corporate environments on many projects. I have excellent analytical skills and a determined approach to delivering service improvement. I encourage information sharing and look for opportunities for improvement.I was instrumental in the recent role out of Office 365 companywide to over 12 thousand machines, standardising the deployment and providing a seamless update from existing versions.