Anthony Bencomo Email & Phone Number

Tucson, Arizona Area

▪ Ensure client’s internal and external customers remain safe and controlled. ▪ Respond to medical and non-medical emergencies, contacting appropriate authorities to help resolve obstacle if needed.▪ Repair simple facility operations – doors, chairs, electronics such as TVs and peripherals.▪ Act as a Receptionist to incoming vendors, walk-in Interviews including Agent requests to speak to Human Resources. Take notes and relay them to Operational Managers and supervisors on Call Floor. ▪ Communicate with office operations – Talent Acquisitions, Human Resources, Operations Managers through skype. ▪ Utilize program called Access It to create RFID badges to access various levels of the facility, remove badge access from agents no longer employed, create temporary badges and document via excel spreadsheets and hand written paper for Audits. ▪ Escort Visitors – IE -clients from banks, atm repairmen, Air Conditioning, Carpet replacement company, agents from Homeland Security, Shred IT, Delivery Personnel. ▪ Receive Loads from delivery trucks – operating the back-loading gate and ensuring loading bay is secure after deliveries. ▪ Replacing office supplies – 40lb water sparkletts jug as well as storing new jugs from sparklette into a dedicated room. Cups, pens, badge ID accessories. ▪ Monitor CCTV around premises and perform walks around the facility, checking for safety hazards and ensuring rules are being followed by Agents. ▪ Checking temperatures in Rooms that house Servers and other IT equipment such as Switches. ▪ Responsible for Lost and found, master keys to most doors in the facility, codes that belong to a safe and secure room designed for medical relief.

Tucson, Arizona Area

MAY 2018 – DECEMBER 2018STUDENT AIDE ACADEMIC COMPUTER COMMONS, PIMA COMMUNITY COLLEGE▪ Manage student behavior in the computer lab – enforce lab policies. ▪ Maintain Confidentiality (participated in FERPA training) ▪ Assist Tech Corner with patron technology troubleshooting. At times performing simple fixes when Tech Support is not available. Example given: Customer wants to forward a received voicemail to another individual via a phone text. More in depth work such as reinstalling drivers on a personal computer was not permitted to be perform as a waiver would need to be signed by patron (Only Tech Corner has authorization to initiate said waiver). ▪ Educated patrons on the many methods of printing though Pima’s Vendor WEPA printer. ▪ Tidied up computer commons after student use, making sure students successfully logged out of their student desktops. ▪ Projects outside of the computer commons involving IT staff and more network based and technical are to be offered in conjunction to working as a student aid in the computer commons. ▪ Refill printer cartridges when low. Assist students with software navigation and troubleshooting. ▪ Provide solutions to student’s general academic problems at times. I’m a sophomore at the college and have a fluid understanding of the problems student’s face as they work through the paces of achieving their academic goals. ▪ Answer phone calls – take messages and forward callers to proper requested department or determine proper department for the caller. ▪ Replace failing or expired computer peripherals. ▪ Direct student’s to the correct workstation. We have general use pc’s, workstations for visual arts and workstations for CAD work just to name a few.

- Collect unsold newspapers from Dealers and document the numbers- Clean up the inside of the company van - ensure it has ample amount of gas for the work. Check fluids, tires and gauges. - Unload Diesel truck of freshly printed newspapers- Direct small team of helpers when loading carrier vehicles- Inform carriers of a route change, route add-ons and any newly developed information. - Prepare mail bags to be sent off to other parts of the U.S. - Deliver newspapers to Dealers and Racks using the company Van. - Collect change from Racks and document how many papers returned - Count up change received from my route and two other carrier routes- Document all received income from racks and amount of papers return to determine profit.- Answer incoming phone calls from Subscribers - Utilize Vision Data software to access subscriber information - take notes to relay back to management and forward any phone calls to correct mailbox- Use Microsoft Excel to document Newspaper numbers from racks.- Common clerical duties. - Operate printer and shredder. - Email subscribers and address delivery problems via phone call or email.

Tucson, Arizona Area

Assisted customers with finding” Treasures” ▪ Read schematics and flow charts to properly set up shelving, end caps and all seasonal and focal displays. ▪ Unloaded diesel truck full of merchandise and unpacked of the conveyor line. ▪ Loaded unloaded merchandise onto carts for each department in an organized manner for easy access for other employees. ▪ Stocked merchandise on to shelving while ensuring the product is in the correct place within the department. ▪ Clean up spills promptly and any trash or hazardous obstructions along the walkway or hanging off the shelves. ▪ Kept men’s bathroom tidy and clean. ▪ Marked down merchandise using electronic device. Relocate marked down product to the designated mark down area. ▪ Move between departments for upkeep. ▪ Ring customers up on register, process returns. ▪ Upsell Marshalls TJX credit card and any other promotions or donations. ▪ Participated in work events, eg: walk for cancer. Helps boost morale and brings associates together to form better inter relations. ▪ Load customer vehicles with heavy merchandise. Answer store phone and answer customer inquiries and place requested items on hold.

- Assist Pharmacist and Techs with Adjudication messages and any errors their software might produce (within scope) otherwise they must contact the software vendor. - Inform clients/patients, pharmacist, techs, doctors, Blue Cross Blue Shield and any authorized persons of member's health benefits. - Conference call with members, Pharmacist, Doctors and Blue Cross Blue Shield when necessary to solve a problem. - Document calls accurately with correct format- Navigate multiple programs on a dual monitor set up- Stand or sit for long periods at a time- Process Prior Authorizations and explain the process to callers. Prior Auths can sometimes be necessary for a drug that needs special permission from the plan in order for the drug to be covered by the plan benefits. - Discover incorrect member information and inform proper department so that it may be fixed

Tucson, Arizona Area

Multitasked on a computer for 6+ hours a day ▪ Understood the many tools the company uses to assist with customer needs ▪ Spoke to customers in a upbeat, clear tone with superb patience and understanding ▪ Recovered accurate information from the customer and be able to relay it back to other agents ▪ Search for a solution to a customer’s problem in a timely manner ▪ Be able to communicate to my assigned team while talking to a customer ▪ Understand that confidentiality is an important principle to the company