• Managed and maintained ticket queue to ensure prompt resolution of network issues, minimizing downtime and maintaining operational efficiency.• Troubleshot hardware or circuit issues, including down devices and circuits, conducting thorough investigations to identify and resolve problems effectively.• Collaborated with vendors such as Cisco, F5, Ciena, and Fortinet to address network challenges, optimize performance, and ensure the smooth operation of network infrastructure.• Interfaced with ISPs including Verizon, AT&T, TATA, and international providers to resolve connectivity issues, optimize network routing, and maintain robust connectivity.• Demonstrated proficiency in BGP, OSPF, and IS-IS protocols to analyze and optimize network routing, enhancing reliability and performance.• Conducted troubleshooting of load balancer issues to ensure the seamless operation of network traffic and minimize disruptions.• Worked with Splunk to pull logs from network devices such as F5 load balancers, ASMs, Bluecoat Proxies, and CAS devices, analyzing logs to identify issues that could disrupt network or application traffic.• Utilized Wireshark to analyze tcpdumps and pcap files, troubleshooting network issues to ensure uninterrupted service and performance.• Familiarity with ACI (Application Centric Infrastructure) and Simpl Fabric for efficient network management and streamlined operations.• Worked with Cisco ASA (Adaptive Security Appliance), ISR (Integrated Services Router), and switches to ensure robust network security and effective routing.• Utilized Nexus 9k and 7k switches for data center networking, ensuring scalability and efficient data traffic management.

• Achieves assigned goals and objectives.• Implements, and operates secure and manageable switched and routed networks. This includes all private, public, and business-partner network infrastructure and monitoring of same. Implements according to schedule in a timely fashion, and operates/monitors systems and processes on a daily basis. This is accomplished according to industry-standard best practices.• Responded to and provided support for trouble tickets/issues from users and/or monitoring systems. Responds in a timely fashion, retaining ownership of issues until resolved.• Performs routine analysis of and reporting on system performance, and recommends improvements to manager as appropriate.• Documents and updates all network infrastructure and supported business processes.• Documents and maintains inventory of network equipment and services.• Ensures that all network, equipment configurations and supporting applications are backed up and tested on a regular basis.• Ensures that appropriate security considerations and industry-standard best practices are applied to all aspects of the network environment.• Ensures that all assigned activities are conducted in accordance with all applicable Company policies and procedures.

• Worked at Centurylink• Responsible for configuring Alcatel, Juniper, Adva, CISCO routers and switches to be able to work from L3 network to Century Link Network.• worked with customers, local carriers, transport repair organizations as well as other CenturyLink work groups.• Perform trouble isolation for customers during the initial activation.

• Worked as a Bridge Operator in the TJX Datacenter• Provided network support for TJX retail stores world wide• Responsible for monitoring the network and working the ticket queue• Responsible for troubleshooting network issues before escalating to day shift engineers• Coordinated times for 3rd party vendors to enter the data center for repairs• Completed reports in a timely fashion• Updated Cisco & Hp routers and switches with new IOS• Used ServiceNow ticketing system

• Worked at Ascena Retail as a network technician in Store Network Support • Provide Tier 2 & 3 Network Support for all retail stores in the Ascena brands• Ensure store data communications are up and running and meets SLAs• Provided LAN/WAN support for all store brands• Work with remote techs and vendors to troubleshoot and resolve problems with internet circuits such as Tl, DSL and Wireless• Resolved POS system problems• Provided support for phone line issues including analog and VOIP, and the telephone hardware • Configured and did troubleshooting of network hardware include Cisco Router, Cisco Switch, Meraki Access Points• Assist real estate projects by configuring routers and switches and working with vendors on the installation• Work with service providers on T1 turn-ups • Work in an on call rotation 1week per month

• Worked at Safelite on the network infrastructure team in the NOC.• Configured Fortinet routers to be sent out to Safelite stores for installation for guest Wi-Fi project.• Monitored ticket queue for outages and other network issues.• Provided LAN/WAN support for remote stores and corporate office. • Used Solarwinds to monitor outages and utilization.• Troubleshot networking and connectivity issues, including troubleshooting of Cisco network devices such as routers, switches and access points. • Assisted in the setup and configuration of meraki access points• Worked with ISP’s when outages occur.

Working Huntington bank responsible for:- proxy servers, Linux, UNIX and Windows Servers, make corrective break/fix actions when necessary, following documented procedures, and change control guidelines and polices. · Analyst creates required technical documentation in accordance with Huntington’s Change Control and Project Management processes and ticketing disciplines. · Assists in installation, operation, and must be able to troubleshoot a small to medium size enterprise network.· Troubleshooting WAN connectivity- implements network security, network types, network media, routing and switching fundamentals, the TCP/IP and OSI models, IP addressing, WAN technologies (DS1, ISDN, & DS3), operating and configuring IOS devices, extending switched networks with VLANs, determining IP routes, managing IP traffic with access lists, establishing point-to-point connections, and troubleshooting MPLS connections. · Performs routine diagnostics, configuration, problem identification, and analysis, vendor engagement, vendor escalation, and lower level escalation, team mentoring and coaching.

 Worked at Ashland Chemical delivering tier 2 application support to domestic and international Ashland employees Monitored the ticket queue and responded to customer request in a timely manner Provided Lotus Notes email support Provided support for Cisco VPN issues for remote uses Provided network support for local end-users Responsible for providing hardware support Responsible for troubleshooting and updating mcafee antivirus Communicated with the helpdesk and other IT departments to resolve complex issues Also provided after hours support Worked in Peregrine and Remedy ticketing systems

Working at JPMorgan Chase tier two helpdesk for the WAMU conversion (project ends 10-31-09)Responsible for resolving tickets escalated by tier 1 Reviewed and responded within the set time standardsResponsible for diagnosing hardware issues with the different bank equipmentDispatched technicians for hardware malfunctionsDiagnosed problems with proprietary application softwareAssisted users with configuring Lotus NotesTroubleshooting for network printers

Deployment center responsible for PC repair and asset managementUsed Altiris Database Management system to image laptops and desktopResponsible for configuring computers to report to Altiris servers in order to receive updates and maintain assets.Used administrative tools to add computers to the domain and determine if a user or computer was in the correct organizational unit.

Started at Ross Labs in the infrastructure group doing remote site supportResolved tickets from tier 1, responded to field sales reps requestResponsible for troubleshooting cisco vpn connectivity issuesAlso did desktop, network and telecommunication supportResponsible for installing, configuring, support and maintenance of PC software in a Windows 2000/2003/XP Active Directory environment Installed and configured SAP; also did minor troubleshootingResponsible for the installation, support and maintenance of PC hardware in a multi-platform environment including desktops, laptops, monitors, printers, and audiovisual equipmentWithin the active directory environment, used mmc to check users event logs, system statistics Responsible for the setup and configuration of new employees phone, voicemail, and network connectionFamiliar with the Rolm and Octel telephone and voicemail systemConfigured and resolved Lotus Notes email and database issuesProvided training for users on new equipment and how to effectively use applicationsCommunicated with the helpdesk and other IT departments to resolve complex issues

Worked at JPMorgan Chase tier two helpdeskResponsible for resolving tickets escalated by tier 1 Reviewed and responded within the set time standardsResponsible for diagnosing hardware issues with the different bank equipmentDispatched technicians for hardware malfunctionsDiagnosed problems with proprietary application softwareAssisted users with configuring Lotus NotesTroubleshooting for network printers

Worked at Nationwide in the IT service desk Assist customers with password issuesTroubleshoot connectivity issues with VPNConfigured and did troubleshooting for Lotus NotesAssisted with installing network printers and did troubleshooting for printer connectivityAssisted in troubleshooting network connectivity.Assisted agents with writing policiesProvide help with installing Citrix NeighborhoodAlso used Citrix to remotely log into their sessionDocumented tickets with Peregrine Problem Management SystemAverage 25-30 calls per day