Anthony Birch Email & Phone Number

Sydney, NSW, AU

Australia

• Assist in maintaining data integrity
• Support Power BI Reports
• Guide and make recommendations about data quality
• Conduct detailed in-depth research on Construction Escalation in Australia
• Conduct detailed in-depth research on power consumption and utility patterns in construction
• Do ad hoc research as required

• Support the brand Cunard, one of the worlds oldest and most recognizable brands
• Provide detailed tactical support to marketing to execute marketing campaigns
• Use my initiative to do my own value-added analysis. Building a report looking at top Travel Agents to better optimize resources
• Provide up to date status updates with regards to team goals and targets
• Be the go-to person for anything analytical related in my team
• Provide complex multifaceted analysis using analytics, industry knowledge, and experience to make accurate business recommendations with significant ambiguity

Sydney, New South Wales, Australia

• Forecasting For Nestle Foods in the Oceania market for FOODS Nestle
• Portfolio includes essential SKU's such as Instant Noodles and Gravey, key revenue drivers for Nestle
• Running BackEnd files using Excel and SAS EG to update projects
• Working Collaboratively with my team and critical Stakeholders to accomplish business objectives
• Using SAS Forecast Studio with complex seasonal ARIMA models
• Ad Hoc reporting and analysis for the business as required

Sydney, Australia

• I create and run Daily, Weekly and Monthly BAU Reports that are widely used by management
• I am an advanced user of Excel using Pivot Tables, Calculated Fields, multifaced if statements, Vlookups, Power Query, Delimiter, cleansing data using formulas, Excel Graphing Tools, combining formulas together and I.
• I use Tableau both to run reports and to do ad hoc analysis. I can use calculated fields, Table Joins, and run SQL queries and link these in Tableau
• I use T-SQL, Hive and Impala on a daily basis writing complex queries using sub queries and Case When statements
• I use data to answer business questions which includes understanding the question, figuring out the data sources and ensuring that the result is accurate
• I coordinate with IT whenever I noticed inconsistencies in data in SQL. This involves communicating with internal database owners and external providers. I also help with data validation testing.

• I assist customers with queries about their banking
• I help customers find the right solution to their needs
• I support the business through ad hoc reporting in addition to my duties
• I support the business through lodging disputes for direct banking in addition to my duties
• I take inbound calls
• I make outbound calls

Parramatta

• I empower decision makers to make better decisions by using data and my own intuition.
• I run reports which provide business insight to stakeholders such as managers and analysts.
• I work with the business to understand their needs to improve existing business processes.
• I work on projects to solve business problems. Including reporting governance guidelines, creating reports, searching for and structuring data, creating and structuring VMB's and analysing policy & procedures used in.
• I action requests to fix pain points in the business.
• I proactively empower the business and my team to focus on continuous improvement.

Sydney, Australia

• Negotiate debt arrangements customers owed to the bank based on bank policy
• The products I negotiated for were home loans, personal loans, credit cards, viridian lines of credit and overdrawn personal accounts at various stages of delinquency in accordance with bank policy and the law
• Take inbound calls from customers inquiring about payment arrangements.
• Make outbound calls to customer to discuss payment arrangements.

• Investigated mobile phones in an Optus Franchise store
• Negotiated contracts
• Worked to KPI’s
• Provided practical strategies ensure business policies complied with the law

North Ryde

• Obtained permission to send out catalogs to people via phone
• Researched potential improvements to products such as computers, computer accessories and software making recommendations to mangement
• I also learnt Google Analytics from scratch to provide high level business insight and used this to analyse the policies and strategies the business was implementing, measuring effectiveness.

Bachelor’S Degree, Bachelor Of Commerce Majoring In Commercial Law, Credit Average

I engaged in my studies while at the same time taking the first steps to build my desired career in the banking industry.

Certificate Iii In Customer Engagement