Anthony Bishop Email and Phone Number

Looking after a UK team of Support staff for a rapidly growing SAAS company.The team and I deal with customers in all aspects of the customer journey from bespoke front-end customer journeys to the status of environments they're hosted on and everywhere in between.I've relished the opportunity to learn so many new skills. Every day provides a new challenge in terms of problem-solving, creative thinking and collaboration.

Managing teams responsible for automated job posting, customer experience and on-site customer branding.Liaising with new and existing clients, 3rd party suppliers and account managers to advise and set up incoming listings via XML feed and spidering methods.Collaborating with Product Managers and Marketing teams to implement new products and directives.Responding to escalated customer complaints and resolving issues effectively.

Supervision of the Customer Experience Analyst. Setting objectives and targets to support the business and develop the individual.Analysing and identifying reported site issues.Liaising with various areas of the business to implement changes to improve user experience.

Providing 2nd line customer support to investigate and analyse technical faults.Liaising between Customer Support, Sales and Technology staff to report on identified bugs and issues.

Designing client branding and banners across numerous job boards.Scheduling banner advertising, analysing traffic, and reporting availability to key stakeholders.

Uploading and formatting job listings to a back office system using basic HTML skills.Handling and rectifying customer queries via telephone and email.

Touring and recording bass player with various signed artists.

Organising audio & video conference calls for high profile businesses.Coordination of staff rotas.Carrying out monthly 1:1 staff evaluations and setting individual performance targets.Managing escalated customer complaints and queries.