Anthony Blain Email & Phone Number

Rochdale, England, United Kingdom

Manchester, England, United Kingdom

Leading a team of engineers delivering Cisco's BCS (Business Critical Services) Professional Services offers across UK&I accounts, with a focus on developing Early in Career talent and promoting automation solutions.

Manchester, United Kingdom

Responsible for delivering Cisco's Expert Care premium services (TSA, TSOM, HTEC) into all UKI accounts (Enterprise, Public Sector, Commercial). Including scoping and quoting for renewals, new business, upsell opportunities, pre-Sales etc. and managing multiple teams of Operations Managers and Engineers to deliver these services.

Manchester, England, United Kingdom

Responsible for delivering Cisco's TS Advantage premium services into strategic Enterprise and Public Sector accounts in UKI. Including scoping and quoting for renewals, new business, upsell opportunities etc. in addition to managing team of Operations Managers and Engineers to deliver these services.

Manchester, England, United Kingdom

Team Lead for delivery of High Touch Technical Support program to all major UK&I Enterprise accounts, including follow-up and closure of critical problems with large strategic customers, regular reporting and monitoring of all customer Service Requests through to resolution.Strong focus on Service / Relationship Management with multiple enterprise customers as well as regular interaction with Cisco's internal teams.

Manchester, England, United Kingdom

Supporting the delivery of High Touch Technical Support program to major accounts, including follow-up and closure of critical problems with large strategic customers, regular reporting and monitoring of all customer Service Requests through to resolution.Strong focus on Service / Relationship Management with multiple enterprise customers as well as regular interaction with Cisco's internal teams.

Downtime spent in Thailand, Barbados, USA, Europe...

Leading a team of 40+ staff split across diverse global locations providing operational support to all the Bank’s storage, SAN and backup technologies; a diverse estate consisting of 10+ Petabytes of disk from multiple vendors, associated SAN architecture and backup solutions.Sole responsibility for all operational Storage issues including (ITIL) Incident and Problem management, performance tuning, service improvements, Disaster Recovery planning and testing, risk and control issues, governance, financial and contractual management, and vendor maintenance.

Responsible for a team of 16 z/OS Operations Analysts supporting and maintaining JCL and scheduling for the Bank’s z/OS applications. Accountability included Barclaycard, Branch systems, ATMs, Payments systems, and Data Warehousing, along with Disaster Recovery planning and testing for the z/OS area.Sole responsibility for all operational issues including Incident and Problem management, performance tuning and investigations, service improvements, and risk and control issues.Winner of Computing magazine's 'IT Team of the Year 2007'

Working in a team of 15 engineers, supporting testing and implementation of major Business releases, application development and 24x7 operational support (Incident & Problem management - ITIL).

Shift Manager running small team of Mainframe Operators, supporting overnight batch for all TMBC's applications. Also included mobile PC support, Network and Telecomms support and manning TMBC IT heldpesk.