Chief Operating Officer
CurrentXOi Technologies optimizes the workforce of the mechanical, electrical and plumbing (MEP) industry and beyond by equipping companies with Intelligent Field Service Communications solutions. XOi’s Vision™ platform uses workflow automation, natural language processing (NLP), computer vision, and machine learning to streamline documentation of service calls, facilitate real time remote support, intelligently archive and resurface service content, and improve customer transparency from the front lines of field service. We empower our field service customers to effectively put their best tech on every site, which speeds resolution of issues, reduces cost and increases sell- through of recommended maintenance and upgrades. XOi customers typically see a 35% increase in tickets closed per technician, a 24% increase in the revenue value per ticket, and a significant reduction in expensive second truck rolls.I work closely with existing customers, delivering a Customer Success model that optimizes success and drives long-term value. I am also primarily responsible for the operational aspects of the organization, managing a variety of functional areas including: operations, accounting, and finance. Throughout my tenure, I have also served as a top-level strategist within business development; supporting in defining our markets, and engaging our customers throughout the sales cycle.
