Anthony Blankmann Email & Phone Number

Summerville, Sc, Us

Remote

Summerville, South Carolina, United States

*Developed a new IT Change Management process that improved the KPIs for changes across 8 companies by an average of 52% in just the first year after deployment. These KPIs included quality, OTD, and approval validation. *Managed a diverse and global team of tool administrators, Change Management Professionals, and Project Managers. Helping to build their careers while growing retention in the company. In my time, I had the honor of promoting 3 people and recruiting 3 more. *Developed a tracking process for quickly identifying employee workloads to help reduce burnout and improve collaboration opportunities by 30%. *Created a lean process for tracking standard operating procedure documentation to ensure clarity and quality. *Managed active tracking of company SOX standards and Security requirements for 8 companies inside the Water Quality Platform. Leading improvement workshops that lead to improved internal audit pass ratings by 16%. *Led engagement activities for virtual employees to help ensure teambuilding and networking opportunities were always available. This helped grow our IT retention for workers in 2022 and 2023 by 33%. *Lead a Kaizen to develop a new IT Project Management Tollgate process. This led to an overall improvement of both documentation quality and project accuracy by 42%.

South Carolina, United States

*Managed a global remote team of 8 Quality Assurance Technicians and Project Managers. Created improvements to both data accuracy and documentation that improved overall change and project quality to an average of 98.5%. *Built an engagement program that improved retention and extended contract work by 45%. *Established the company's first Paid Time Off program for Contractors. Tracking and maintaining data accuracy for over 30 contractors. *Lead projects for Employee Relations, Recruitment, and Onboarding throughout the company.

South Carolina, United States

*Successfully managed over 10,000 production changes throughout the company ranging from simple server updates to complex data center migrations. *Developed a new CMDB process that improved outage visibility and impact assessment by 54% over the first year after deployment. This process also improved the KPI’s for accuracy and reduced rework by 78%. *Developed a Change Approval Board that simplified the approval process, reducing the required leadership meeting time by 3 hours each week. *Developed and implemented several effective Lean processes that optimized the data gathering process and reduced the average time to establish the root cause by 24%. *Developed a feedback process across IT to help drive improvement in the team’s customer service experience. Helping to build trust and collaboration across the company with a 42% increase in positive feedback just in the first 6 months.