SYSTEMS ADMINISTRATOR, HELPDESK SUPERVISOR, DEVELOPER Indiana Grocery GroupHelp Desk Supervisor, DeveloperManaged day to day operations of the help desk for 23 stores plus corporate office, over 800 users.Administered ManageEngine Endpoint CentralAdministered ServiceNowAdministered ManageEngine Service Desk PlusTroubleshoot software and hardware issue throughout the organizationImplemented and administered two scale control systems (Invafresh and ADC) for the organizationOversaw the IT side of implementation for Kronos and ADP systemsProvided sustaining engineering for code/databases/executables (FoxPro) that are over 25 years oldSupervised all help desk staff to ensure quality of service, assets were deployed and tracked, and system issue resolutions were achieved.Interfaced with vendors regularly to ensure contracts and service agreements were on budget and in line with written agreementsRefreshed organization’s entire end user fleet (over 600 desktops and laptops) to meet with current technology requirementsPerformed queries based on the need of the organization’s management and executive teamCreated End User accounts and service accounts through Active DirectoryHelped migrate organization into an Office365 platformResponsible for O365/Azure/Entra licensing and deploymentResponsible for 2 Factor Authentication training and deployment to end usersResponsible for Windows/3rd Party/Extension patching, maintenance, and updates.Cryptologic Technician – United States NavyDeveloped and instructed site-specific SATCOM course Completed Naval Leadership Continuum courseWork center supervisor for NSGA Sugar Grove Awarded two Naval Achievement MedalsSelf Employed – Three Dog NetStarted business from the ground up, specializing in computer repair servicesAwarded the best computer repair company award for three consecutive years (2010-2012)Created all marketing materials and strategiesManaged hires and staff, ensuring efficient operation of the businessMaintenance Director – Morgan ServicesAdministered the mPulse CMMS program. Managed a $300k Spot Cooling projectSupervised staffSkills SummaryOver 25 years’ experience in ITSix Sigma, Green Belt trainedSkilled in project management, troubleshooting, and team leadershipSystems AdministrationHelp Desk SupervisionActive Directory ManagementPowerShell ScriptingSoftware DeploymentProject ManagementEntrepreneurshipSports CoordinationServiceNow AdministrationHardware and Peripheral Subject Matter ExpertKnowledge Base CreationPower BI Development