Anthony Bonser Email & Phone Number

Macgregor, Brisbane Qld

Brisbane, Queensland, Australia

Brisbane

- Responsible for driving continuous improvements to facilitate exceptional output and customer service - Promote and support dealerships to drive parts sales through service departments and reach targets - Develop, reach, and evaluate digital targets - Manage QLD, WA, SA, NT and Northern NSW dealerships aftersales (25 Dealerships)

Brisbane, Australia

- Administered dealerships and staff with communications, process direction, training solutions and technical support- Provided onsite support for the resolution of technical issues- ICC Case Management, monitoring and reporting- Negotiated and authorised Warranty and Gesture of Goodwill out of warranty claims with consideration of the dealer and regions budgets- Generated operational expenses and reporting thereof

Brisbane

- Responsible for diagnosing faults (specialising in electrical faults) in current model Mercedes-Benz (including use of Star Diagnosis System)- Liaised directly with customer with respect repairs/concerns (ie road testing vehicles with customers to ascertain the nature of problems)- Worked with Services Advisors to prioritise work- Assisted Service Manager with recruitment and select workshop staff (all levels), including onboarding and staff performance - Trained and mentored new apprentices and supervised mechanics to ensure that customer service was maintained to the highest of standard

Southport

Sydney, Australia

Sydney, Australia

Motor Mechanic Apprenticeship

Apprentice Motor Mechanic

High School