Anthony Borders Email & Phone Number

Beaverton, OR, US

United States

Worldwide

WiLine delivers high-capacity, dedicated, symmetrical business internet and other business critical services over a private software defined mesh network (SDN). Our focus is on quick installation, easy scalability, and unrivalled reliability with guaranteed SLAs and 24/7 support. Our enterprise-grade service means your business is set to thrive in today’s.

Portland, Oregon Metropolitan Area

Rosebery, NSW - Australia

Evotec commenced operations in Sydney in 1988, as PHC Voice and Data Engineering. The company was focused on cabling infrastructure solutions. In 1991, a sister company, Telephone Solutions, was established, specialising in the design and deployment of PABX hardware and applications.In 1995, PHC Computers was established, installing and supporting network.

Sydney, Australia

COMSTOR HELPS YOU SELL MORE CISCO SOLUTIONSComstor is a dedicated value-added distributor of Cisco networking, collaboration, security and data center solutions through a global network of specialty resellers. Our teams create unique programs and provide exceptional financial and technical support to accelerate the business of our partners.Strong.

• Offered front line assistance troubleshooting on PABX and ICT problems to customers via phone and email while escalating tickets beyond my knowledge base.
• Lodged support tickets on customer’s telephone system (PABX) via email and phone.
• Responded to customer base in a timely manner and followed up when necessary.
• Booked assignments for technical response via remote access or on site visitation of customer location via Total Service Manager (TSM).
• Ordered and received equipment/parts for service jobs as needed by company and customer.
• After completion, invoiced off service jobs while checking for completeness, dollar values and correct equipment/parts as used by technician.

Albuquerque, New Mexico Area

• Supervised a 24 by 7 Security and Network Operations Center consisting of 12 Network Security Analysts and 4 Network Security Engineers.
• Provided day to day operational guidance for the processing of Level 1/2 customer support tickets focused on network security, optimization, trouble shooting and RMA for 600+ active customers.
• Managed network outages, coordinated resources and enabled collaboration across support teams to ensure expedient outage mitigation and resolution.
• Ability to work effectively with cross-functional teams to analyze & develop solutions for identified problems and to implement action plans.
• Instructed, supervised and evaluated the performance of groups of up to 16 employees.
• Processed quarterly business reports for strategic partners to maintain our status as a value added reseller (VAR). Provided feedback to improve relationship with strategic partners and customers.

Yorktown, VA

• Supervised a team of highly qualified members including 6 active duty military and 8 contract personnel.
• Analyzed the computer and information needs of the organization from an operational and strategic perspective, determined immediate and long-range personnel and equipment requirements.
• Served as technical lead for on-site Help Desk providing phone support and remote assistance to customers with after hour support via pager recall.
• Supported the installation, administration, security and support of 1200+ pieces of computer hardware and software, maintaining a 98% “up time.”
• Provided day to day administrative and end user support to over 1300 personnel using BMC Remedy Help Desk software with a response time of less than 24hrs.
• Evaluated and/or recommended the purchase of computers, network hardware, peripheral equipment, and software to the organization.

Petaluma, CA

• Created and administered 16 annual Service Wide Exams for 750+ Information Systems technicians throughout the U.S. Coast Guard resulting in an average advancement rate of 30% per pay grade.
• Authored 2 sets of correspondence courses specializing in Information Technology education and common practices.
• Counseled junior personnel on advancement opportunities and best practices for the Information Systems Technician rating.
• Served as accomplished professional for process improvements to information technology standards and practices within the U.S. Coast Guard.

Point Reyes, CA

• Communications Area Master Station Pacific—called itself “the nerve center of the Pacific Area Coast Guard,” and provided communications to over 13,000 Coast Guard men and women at 358 units from Alaska to the Middle.
• Supervised a 24 by 7 Network Operations Center consisting of 14 personnel and 10+ MS Windows Server 2003 computers providing messaging services to over 8000 customers spanning across 10 states.
• Briefed upper management on daily operational status, concerns and outages.
• Provided end user support through BMC Remedy Help Desk software with a response time of less than 24hrs.
• Attended Senior Leadership Academy.

Bachelors Of Science, Information Technology - Networking

Associate Of Arts And Sciences (Aas), Information Technology