WiLine delivers high-capacity, dedicated, symmetrical business internet and other business critical services over a private software defined mesh network (SDN). Our focus is on quick installation, easy scalability, and unrivalled reliability with guaranteed SLAs and 24/7 support. Our enterprise-grade service means your business is set to thrive in today’s all-digital world.

Evotec commenced operations in Sydney in 1988, as PHC Voice and Data Engineering. The company was focused on cabling infrastructure solutions. In 1991, a sister company, Telephone Solutions, was established, specialising in the design and deployment of PABX hardware and applications.In 1995, PHC Computers was established, installing and supporting network and desktop PC solutions. In 2001, PHC Voice and Data Engineering, Telephone Solutions and PHC Computers merged, forming Evotec. Our name was derived from “evolving technologies”, highlighting our commitment to understanding new technologies and their ability to improve our customers’ businesses. A period of diversification followed the merger, with operations expanding to cover Telstra carriage solutions and guest broadband solutions.During 2001, Evotec’s operations were expanded to Melbourne, and in 2005, to Brisbane. The company’s Sydney, Melbourne and Brisbane offices are complemented by a national partner network, allowing our customers to rely on sales and support throughout Australia. Today, our customers can select solutions from Business Telephone Systems, Information Technology, Carriage, Infrastructure, Broadband Solutions and Business Support. We offer customers the ability to partner with a single technology provider for their complete requirements. We design solutions to suit our customers’ business objectives and offer businessgrade support levels to optimise their performance and business impact.

COMSTOR HELPS YOU SELL MORE CISCO SOLUTIONSComstor is a dedicated value-added distributor of Cisco networking, collaboration, security and data center solutions through a global network of specialty resellers. Our teams create unique programs and provide exceptional financial and technical support to accelerate the business of our partners.Strong relationships at every level of the Comstor organization enable our partners to receive support tailored to their needs. From global logistics and flexible customized financing solutions to pre-sales, technical and engineering assistance, we apply unsurpassed expertise in Cisco’s full solution set so our partners can respond with agility and speed to achieve the fastest time to revenue.Comstor is the wholly Cisco-dedicated business practice within Westcon GroupMulti-national company, headquartered in Tarrytown, New York, USAApproaching US$4 billion in revenuesPresent in 60 countries across six continentsWith over 100 offices, we ship to more than 100 countries20 logistics/staging facilitiesCisco portfolio offerings in networking, collaboration, security, and data centerBacked by 3,200 associates20,000+ transacting customers globallyOUR PEOPLEWe value our 3,200 employees, and recognize that the success and growth we have achieved over the years is the result of the expertise, loyalty and dedication of our people. Our team is dynamic, responsive, reliable, creative and most importantly, committed. No other distributor has the dedicated account managers and specialists who understand and provide support for finance, logistics, marketing, technical and professional services, and training.OUR GLOBAL FOOTPRINTWith offices in 60 countries, we ship to over 100 countries. We are constantly adding new facilities and expanding our footprint. In the past year, we expanded in Africa, Asia, Europe and Latin America, have made several strategic acquisitions, and simultaneously grown business in our core markets.

• Offered front line assistance troubleshooting on PABX and ICT problems to customers via phone and email while escalating tickets beyond my knowledge base.• Lodged support tickets on customer’s telephone system (PABX) via email and phone.• Responded to customer base in a timely manner and followed up when necessary.• Booked assignments for technical response via remote access or on site visitation of customer location via Total Service Manager (TSM).• Ordered and received equipment/parts for service jobs as needed by company and customer.• After completion, invoiced off service jobs while checking for completeness, dollar values and correct equipment/parts as used by technician.• Attended the customer service roster on a daily basis.• Ensured duties were completed according to service procedures.

• Supervised a 24 by 7 Security and Network Operations Center consisting of 12 Network Security Analysts and 4 Network Security Engineers.• Provided day to day operational guidance for the processing of Level 1/2 customer support tickets focused on network security, optimization, trouble shooting and RMA for 600+ active customers.• Managed network outages, coordinated resources and enabled collaboration across support teams to ensure expedient outage mitigation and resolution.• Ability to work effectively with cross-functional teams to analyze & develop solutions for identified problems and to implement action plans.• Instructed, supervised and evaluated the performance of groups of up to 16 employees.• Processed quarterly business reports for strategic partners to maintain our status as a value added reseller (VAR). Provided feedback to improve relationship with strategic partners and customers.• Oversaw a team of security analysts responsible for the following activities: * Configure, manage, and upgrade Firewall, NAC, Encryption and a wide variety of other security products/appliances. * Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems. * Respond to inbound requests via phone and other electronic means for technical assistance with managed services. * Respond in a timely manner (within documented SLA) to support threat and other cases. * Respond to needs and questions of customers concerning their access to network resources through their managed device.• Collaborated with management peers on process improvement, documentation and definition for threat analysis and classification while acting as an escalation point and mentor for resources• Established training program for employees to include tracking, scheduling, and final certification of BlueCoat, F5, Juniper, RiverBed, Palo Alto, Cisco, Fortinet and Checkpoint devices

• Supervised a team of highly qualified members including 6 active duty military and 8 contract personnel.• Analyzed the computer and information needs of the organization from an operational and strategic perspective, determined immediate and long-range personnel and equipment requirements.• Served as technical lead for on-site Help Desk providing phone support and remote assistance to customers with after hour support via pager recall.• Supported the installation, administration, security and support of 1200+ pieces of computer hardware and software, maintaining a 98% “up time.”• Provided day to day administrative and end user support to over 1300 personnel using BMC Remedy Help Desk software with a response time of less than 24hrs.• Evaluated and/or recommended the purchase of computers, network hardware, peripheral equipment, and software to the organization.• Instructed, supervised and evaluated the performance of groups of up to 15 employees.• Serving as Assistant Information Systems Security Officer (ISSO) drafted the contingency plans, DIACAP Implementation Plans, SIPRNET Connection Questionnaire, LAN Diagrams, IP Worksheets and requests for Authority To Operate (ATO) for our C-LAN SIPRNET installation. In addition I completed timely Plan of Action and Milestones (POAMs) as required.

• Created and administered 16 annual Service Wide Exams for 750+ Information Systems technicians throughout the U.S. Coast Guard resulting in an average advancement rate of 30% per pay grade.• Authored 2 sets of correspondence courses specializing in Information Technology education and common practices.• Counseled junior personnel on advancement opportunities and best practices for the Information Systems Technician rating.• Served as accomplished professional for process improvements to information technology standards and practices within the U.S. Coast Guard.

Communications Area Master Station Pacific—called itself “the nerve center of the Pacific Area Coast Guard,” and provided communications to over 13,000 Coast Guard men and women at 358 units from Alaska to the Middle East to the South Pacific, as well as acting as a distress notification center and providing weather warnings and safety information to commercial and recreational vessels• Supervised a 24 by 7 Network Operations Center consisting of 14 personnel and 10+ MS Windows Server 2003 computers providing messaging services to over 8000 customers spanning across 10 states.• Briefed upper management on daily operational status, concerns and outages.• Provided end user support through BMC Remedy Help Desk software with a response time of less than 24hrs.• Attended Senior Leadership Academy.