Anthony Bosco Lazar Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Cochin Area, India

WRENCH is a global provider of information technology solutions to engineering and construction companies. Our solutions help companies control costs, improve time-to-delivery, and better quality.Responsibilities :• Head the Implementation team comprising of Project Managers, Implementation Engineers and Pre-Sales consultants.• Lead and provide consultation for implementations of Wrench Application in the Engineering, Procurement and Construction space.• Approve project scope and defining project guidelines• Project control, monitor plans / schedules and resource planning to achieve optimum utilization of project resources to ensure timely delivery within budget.• Identify potential project risks and recommend mitigation plans• Establish and maintain project management standards and procedures• Plan & forecast project receivables• Team Motivation, Performance review• Quarterly MRMAchievements• Helped customers to build digital processes leading to increased Employee Productivity, better visibility of Project Status and Progress to Senior Management by successful Implementation of project management solution in prestigious organizations such as Reliance E&P, Fichtner, CPECC, BGR, Jurong, HCC, Sidvin, TOYO Canada.• Established high levels of customer satisfaction leading to repeat business from existing customers• Achieved more than 90% planned receivables consistently through timely implementation of the solution as per plan.• Standardized configurations based on business verticals and reduced the implementation time by more than 30%.• Achieved more than 90% resource utilization consistently.• Successful offsite implementations at reduce cost

Chennai Area, India

Responsibilities• Coordinating with the marketing / sales team to generate new leads from the region• Coordinate and conduct demo of the product to the customer in line with his requirement.• Handle the customer queries during presales.• To attend and resolve issues of existing WRENCH customers.• Conducting Training Programs for customers• Coordinating to get additional licenses from the existing customers.• Ensure the AMC from the existing customers.• Study customer business process, map & present to customer.• Create deployment strategies and schedules with the customer.• Report and follow up with the customer and Wrench team to meet the schedules.• Co-ordination to Train and hand hold the users on Wrench.• Report and resolve with the internal team new requirements and bugs if any during the deployment.• Co-ordinate to Submit and follow-up for collection of payment.• Co-ordinate with the customer and the Wrench team as a single point contact.• Ensure expenses are as per within the budget.• Manage Office Administration.• Ensure Periodic reviews with HO on all the activities.• Ensuring the Quarterly/ Annual business plan in line with HO plan, and targets creation and follow up.• Ensuring Performance appraisals and incentives distribution.

QA Software is a leading developer of project management solutions for the engineering and construction industries. It has offices in Australia; Responsibilities includeProvide presales product demos and help the sales team in securing dealsCoordinate and assimilate requirements for project setup Implementation of projectsConduct product trainings at Client locations as well as via Web SessionsTo provide best project document management practices to clientsDefine attributes, map business processes in projects Assist the development team by providing inputs for product developmentProvide technical support Analyze Activity in a project and provide regular feedback to the clients

Aconex is project collaboration and online project management system that securely and efficiently manages information in Construction, Government & Infrastructure, and Energy & Resources.Responsibilities includeLead the support teamHandle the complete monthly activity reports of projects running in the regionAnalyze monthly activity on each project and recommend support functions at regular intervalsConduct product trainings at Client locations as well as via Web SessionsProvide internal training on updates and improvements as well as educate clients about new features or add-onsCoordinate Cross Region Trainingsquickly identify specific problems, recognizing the cause and offer a suitable fixInvestigate issues and provide appropriate solutionRespond to customer enquiries, software related queries and provide technical Support and case management of issues including follow-upPro-actively provide input into customer service strategy, procedures and direction.Work closely with the Customer Service and Sales team to promote teamwork and collaboration

HCL provided first tier technical support on Broadband related issues for At&T customers. Responsibilities includeOwnership for teams Overall PerformanceMentoring and performance improvements of Team MembersEnsure Team Motivation and CohesivenessDelegate responsibilities to Team MembersAct as a Bridge between Agents and ManagementImplementing policies relating to Data Privacy, Data Security.Monitor interactions between support engineers and customers as per norms fixed from time to time and submit appropriate reports.Identify and arrange for training of those agents who are below the required performance levels.Facilitate resolution of issues of team members relating to HR, transport, accounts etc.Work with various support functions to help the team to drive & achieve the results.

Ownership of teams FCRMentor and provide technical assistance to the members in the teamIdentifying training needs of the team and coach them in their weak areas

To design print materials like brochures, catalogues, posters etc

To interact with clients and suggest the suitable medium of advertisement for them and bring in business for the companyTo develop concept and design for brochures and other print materialsTo supervise the pre press

To market and promote the circulation of the Business pages directory in the out skirts of Chennai.To sell advertising spaces in the directory and induce people to advertise on the Business pages.

B, Com

B Com

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