Anthony Boyd Email & Phone Number

St. Peters, MO, US

Purchase, NY, US

Stamford, CT, US

Stamford, CT, US

 Responsible for resolving Accounts Payable and Procurement Ariba issues. Assist users with Ariba transition to new realm. Monitored and updated Legacy back-end data between Ariba and SAP. Assist in drafting documentation including Technical Assessment Documents and Impact assessment documents. Assist in resolving issues related to transmission of.

Stamford, CT, US

 Communicated planned maintenance events for Net-Ops and IT to executive leadership. Created the CRQ Event Calendar and process documentation. Identified any potential risks and impacts with other network and application activities to minimize outages and loss of revenue. Coordinated the accurate documentation of changes through interface agreements.

Stamford, CT, US

 Created and automated non-usage wireless reports for enterprise-wide employees. Diagnosed and addressed wireless data issues. Maintained and updated multiple SQL databases for legacy Charter and Tine Warner employees. Assisted in internal and external auditing procedures to supply the necessary information and supporting documents to management..

Stamford, CT, US

 Daily liaison/troubleshooting activities between technical departments and call center agents Triaged, tracked and reported impact of internal tool outages to senior leadership and the enterprise. Compiled and organized outage data to be researched by fix agents. Managed escalation processes for customer service representatives with tool or software.

Stamford, CT, US

 Maintained the highest First Call Resolution amongst my peers. Provided resolution and escalation for inbound telephone customer reported issues while maintaining first call resolution. Qualified customers to find out which service fit their needs the most.  Maintained timely and efficient call times while leaving detailed notes on accounts. Provided.