In addition to all previous functions and responsibilities, I lead all backend personnel of the Salesforce instance. Foster professional growth on a 1:1 basis.

Provide guidance and support to CRM Applications Administrator on any escalates troubleshooting. Provide minimal Apex level development when Flows could not meet needs.Functions of CRM Applications Administrator.

Monitor all Salesforce Update releases. Verified functionality in UAT prior to update go lives.Onboard and provide technical support for approximately 340 active users and growingTrain other new team members of org nuancesAdminister and maintain overall security (OWD, profiles and permission sets)Administer overall org design through Lightning App Builder and Page LayoutsAll backend low code processes (Workflow Rules, Process Builders) were migrated to Flows.Design custom objects and flows that assisted the Data Team in shorter, more accurate processing of flat filesDevelop automated downloads of prospective student information from various sources (ApplyTx, Common Application, Hobsons, EAB Credit Calculator, RNL, YouVisit)Troubleshoot and locate issues regarding Apex Triggers/Classes and provide comprehensive root cause analysis to consultant vendor.Setup and install third party managed packages (EDA, AdmitHub, Genesys Cloud for Salesforce, Declarative Lookup Rollup Summaries Tool, FormAssembly)Implement Visual Flows for CRM Support Team ticket submissionAssist IT department in troubleshooting any Salesforce related issues that impact integration from the Student Information System

Data Importing - Assist departments with scheduled and ad-hoc batch data importing through the use of various tools (DataLoader, DataLoader.io, Demantools).Data Discrepancy Reconciliation - Identify root cause and provide resolution to any data discrepancies within the org. Conduct routine data cleanup (mass record merge, record deletion, data standardization, etc.)Reporting - Produce routine and specialized reports and dashboards for executive level staff. Provide best practice for utilizing Salesforce standard reporting tool and Einstein Analytics.Data Integration - Work with the CRM Applications Administrator and other staff within University Technology Solutions regarding integration of our SIS to CRM.Documentation - Create and maintain functional and technical documentation across multiple mediums (written, audio, live presentations)Testing and Troubleshooting - Troubleshoot and resolve any data related issues. Conduct backend QA testing within UAT prior to change set deployment to production.User Assistance - Assist users with any questions they may have regarding user best practices.Security - Maintain security at the highest level by ensuring that security standards and protocols are recognized and followed by all within the org. Collaborate with fellow infrastructure teams to develop, test and ensure implementation of security best practices and policies.

Assist and process Texas Common Application downloads for the Admissions Department.Assist and process SAT/ACT data loads and college/university transcript downloads and ensuring generated report resolution.Assist and process error reports, disbursement reports, and output reports from the automated admissions processes.Assist Sr. Data Management Officer with new year setup for admissions data.Assist imaging and indexing with suspended batch files that are created via automated processes.Provide reports to all levels of administration, including leadership staff.Keep up-to-date with the latest data layouts of source files.Provide training to newly hired Enrollment Data Management Officers.Provide task force and committees input for best practices regarding integrity of admissions data.Assist in creating documentation for manual processes, such as record de-duplication.Troubleshoot admissions data discrepancy issues and provide input for resolution.Attend state and regional conferences.

Assist and process Texas Common Application downloads for the Admissions Department.Assist and process SAT/ACT data loads and college/university transcript downloads and ensuring generated report resolution.Assist and process error reports, disbursement reports, and output reports from the automated admissions processes.Assist Sr. Data Management Officer with new year setup for admissions data.Assist imaging and indexing with suspended batch files that are created via automated processes.Provide reports to all levels of administration, including leadership staff.Keep up-to-date with the latest data layouts of source files.Provide task force and committees input for best practices regarding integrity of admissions data.Attend state and regional conferences.