Work Director / Loan Servicing Specialist Iv
Charlotte, North Carolina, United States
- Managed a team of 25, achieving a 15% increase in loan production numbers and surpassing set goals by 20%.
- Led coaching and supervision, resulting in a 25% improvement in Home Preservation team performance.
- Collaborated with the bankruptcy team, maintaining a consistent pipeline flow, and reducing delays by 30%.
- Conducted detailed pipeline scrubs, contributing to a 25% increase in team members meeting/exceeding production goals.
- Provided research and compiled data, contributing to a 15% reduction in modification and renewal loan processing time.
- Actively implemented work procedures and policies, achieving 100% compliance with legal and regulatory standards.