Temporary contract with Charles Schwab to update client information and reset passwords for web access.

Handled inbound calls for road service as well as billing and invoicing of each service call dispatched. Updated company’s dispatch process by bringing it into the 21st century. Handled logistics, scheduling and training of new dispatchers. Coordinated with major clients to streamline the dispatch and payment process. Handled payroll for all mechanics and dispatchers. Ensured weekly deposits were made to the bank. Ensured profitability of company was at a steady incline.

Handled inbound sales calls as well as on site (in store) demos for sales. Addressed customer inquiries about products and packages offered. Placed orders correctly and assured customers were completely aware of what it is they were getting. Followed a 100% transparent sale policy.

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings.

Installed motherboards, processors, RAM and graphics cards. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Diagnosed, installed, configured and repaired computer systems and software. Capitalized on industry changes to maximize company revenue.