Anthony C. Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

- Spearheaded the Implementation team of 10 employees, driving strategic execution to achieve a consistent 90% user activation rate within the first week and an 80% monthly product adoption rate. These efforts led to a near-90% reduction in customer churn.- Managed day-to-day activities by effectively troubleshooting, resolving service issues, handling.

Austin, Texas Metropolitan Area

- Guided and advised merchants on Auctane product implementation, achieving a 95% success rate in seamless integration and process optimization. This resulted in a 20% reduction in implementation time for new merchants.- Drove projects to key milestones by effectively managing timelines, resources, and communication. - Achieved a consistent on-time.

Austin, Texas Metropolitan Area

- Consistently surpassed sales targets by 20%, fostering strong client relationships through product knowledge sharing, personalized recommendations, and unwavering commitment to their success.- Accelerated prospective client adoption by engaging directly with them, minimizing processing time by 25%, resulting in a 15% increase in qualified leads converted.

Austin, Texas, United States

- Demonstrated exceptional crisis management, resolving unexpected shipping events (e.g., truck accidents, driver issues) within an average of 24 hours.- Proactively expanded customer base and revenue streams through persistent outbound cold calls and strategic relationship building.- Maintained a comprehensive grasp of the dynamic shipping industry.

Austin, Texas, United States

• Consistently provided exceptional customer service while exceeding monthly goals.
• Promoted to Assistant Manager within three months of start for exemplary performance.
• Successfully managed stores in populations with language barriers.
• Easily connected with customers to build trust and communicate the quality of AT&T products and services.

Austin, Texas Metropolitan Area

• Managed two imaging mail queues to support sales representatives across the country.
• Research solutions for difficult requests to relay back to sales representatives.
• Built complex quotes based on specific customer requests.
• Took the lead on all imaging needs for Ingram Micro Canada - including quote and order processing.

Austin, Texas Area

• Provided outstanding customer service.
• Developed new customer and business accounts.
• Called customers on a weekly basis to generate in-store appointments.
• Assisted with the training and professional development of new employees.
• Maintained in-depth knowledge of Verizon products and the products and services offered by competitors.

Knoxville, Tennessee Area

• Maintained “Top 10 in Sales” status for the duration of position held.
• Received consistent exemplary customer satisfaction scores and was recognized as a top performer in the region.
• Collaborated with managerial staff in identifying personal monthly and weekly sales performance goals.
• Executed weekly store audits to ensure store compliance with corporate standards.

Knoxville, Tennessee Area

• Deployed to Iraq to serve in Operation Iraqi Freedom in 2010.
• Developed team building, leadership and stress management skills