⦁ Handle and resolve customer issues in a timely manner ⦁ Maintain records of all equipment with Asset tags, update Monitor 1 and excel documents. ⦁ Run station cable Cat6 from IDF closets to AP’s, cubicles, at all sites.⦁ Run fiber cable single or Multi mode, for routers, servers, switches, gateways.⦁ Install of all equipment in the data center, cabinets, pdu, ups, transfer switches⦁ Maintain the data center of A/C temp, power, hot rows and cold rows.⦁ Patch in equipment to patch panels between IDF closet to MDF and data center⦁ Keep track of inventory from new and old. To have recycled or used for remote sites.⦁ Repair damaged data jacks, station cables, patch cables and fiber jumpers.⦁ Decommission equipment for upgrade or recycle.⦁ Label all equipment and cable labeling while installing. ⦁ Travel to all remote sites for cabling, equipment installs, repairs or decommission

. Tech Support on New Conversion Project from Analog to Cisco VoIP Phone system. Work on taking tickets and trouble shooting. Support the tech in the field with technical support. Quality Audit on stores on the Pre install of new equipment. Remedy ticket system use to create tickets. Use Port Map to verify locates of equipment on the switches. Communicate with Management at Store of any issues. Interact with Networking Group, Telecom, EVS Group. Verify Demarc/66 block/Fuse block have correct phone lines and dial tone.

Field TechTest Smoke Detectors, Heat Detectors, Pull Stations, Duct Detectors, Strobes, Audible, load test of batteries, voltage reading. Service calls on a daily base to repair equipment that has Trouble, or Alarm. Trouble shoots faulty equipment to repair for customer. Communicate with management various job sites.Worked with hand tools, climb ladders, volt meter, and scissor lift, and walking throughout the whole build of locations, in various types of locations in Chicago and South suburbs.Worked starting times are different from day to day.

University of Chicago; Telecommunication Tech, ITS Provided consulting and analysis of voice and data requirements for users within the University, Medical Center, and its affiliates.Provided technical advice, guidance, and informal training to clients for equipment usage and telephony applications.Worked with various vendors to coordinate the installation, maintenance, and removal of circuits and other peripheral services.Responsible for preventative system maintenance on the IBX/S80/E switch, Cisco Call Manager, and Unified Messaging servers.Assisted in the research and implementation of new applications and services.Responded to job assignments as dispensed by the Field Engineering manager in support of day to day operations with timely processing and resolution times.