Anthony C. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Supporting a team of Account Managers on a daily basis with the successful fulfillment of orders and managing a portfolio of commercial businesses.Key responsibilities:•Acting as the key point of contact for major accounts.•Providing exceptional customer service via phone and email.•Providing administrative support to Account Managers.•Liaising with internal and external stakeholders, including clients, suppliers and vendors. •Providing quotations to new and current clients with required SLA's.•Procuring for small, mid and large-tier businesses. •Reviewing back-orders and follow-up invoices.Skills acquired:•Confident, energetic and self-motivated.•First-class customer service skills.•Strong interpersonal skills.•High degree of accuracy in data entry and strong attention to detail.•High level of numeracy skills and proficiency with Microsoft Office (Word, Excel, Outlook and PowerPoint).•Strong organisational skills and dedication to follow through.•Outstanding knowledge of consumer electronics and commercial business IT requirements. •Proficient in using Salesforce.

Melbourne, Australia

In this role, I acted as a senior member of the Insurance team, replacing products on behalf of major Insurance Companies.Key responsibilities:•Liaising with Insurance Companies, insured customers, JB Hi-Fi stores and logistics companies.•Validating, quoting and delivering consumer electrical products for insurance replacements.•Managing a high-volume of inbound and outbound calls. •Preparing a high volume or orders.•Managing complex ongoing caseloads.•Mentoring new employees.•Meeting KPI's and deadlines, complying with Insurance Company SLA's. Skills acquired:•Resolving customer issues quickly and efficiently.•High proficiency in time management, multitasking and prioritizing critical cases.•Exceptional knowledge of all consumer electronics and white goods.

Graduate Diploma Of Legal Practice (Gdlp), Law

Master Of Laws - Llm, International Law And Legal Studies

Bachelor Of Laws - Llb