Anthony C. Newby Email and Phone Number

• Orchestrate comprehensive training materials, enhancing product familiarity.• Pioneer executive-level presentations, driving strategic decision-making.• Ensure compliance and quality via thorough knowledge of security system installation and industry standards.• Foster learner engagement through the creation of interactive digital training tools.• Pioneer development of security training protocols, setting industry standards.• Ensure 100% compliance in training… Show more • Orchestrate comprehensive training materials, enhancing product familiarity.• Pioneer executive-level presentations, driving strategic decision-making.• Ensure compliance and quality via thorough knowledge of security system installation and industry standards.• Foster learner engagement through the creation of interactive digital training tools.• Pioneer development of security training protocols, setting industry standards.• Ensure 100% compliance in training materials with security regulations.• Streamline training compliance, achieving zero errors in audits. Show less

• Cultivated professional partnerships with Multifamily Account Points of Contact• Streamlined procedures for Multifamily Account management.• Expedited client query resolution by 30% through meticulous approach• Introduced cutting-edge client support methodologies, enhancing service delivery.• Analyzed client feedback to refine ADT's support strategies, improving efficiency.

• In partnership with HR, spearheaded a team of training professionals, fostering growth, development and engagement.• Elevated team performance by designing targeted training, reducing incident rates by 20%.• Contributed to the development of a comprehensive onboarding program, expediting new hire integration and enhancing early role adaptation and productivity.• Partnered with the Chief Safety Officer to establish safety policies and auditing procedures.• Participant of… Show more • In partnership with HR, spearheaded a team of training professionals, fostering growth, development and engagement.• Elevated team performance by designing targeted training, reducing incident rates by 20%.• Contributed to the development of a comprehensive onboarding program, expediting new hire integration and enhancing early role adaptation and productivity.• Partnered with the Chief Safety Officer to establish safety policies and auditing procedures.• Participant of the Accident Review Committee by investigating injuries, accidents and supporting the development and implementation of corrective action plans.• Assisted the Safety Manager in developing and maintaining the organization’s Emergency Response Plan, including maintenance and testing of Disaster Recovery Plan scenarios.• Delivered safety and training programs across departments, including scheduling, reserving rooms, preparing materials, tracking attendance, and collecting post-training feedback. Show less

Key participant in the development of the company training program for New Hire and Internal Employees. Analyze training needs through a needs assessment process, consulting with key stakeholders to identify performance improvement opportunities that could be addressed through learning interventions. Through collaboration with subject matter experts, was responsible for the development, coordination, implementation and evaluation of training activities across the enterprise. Conducted New Hire,… Show more Key participant in the development of the company training program for New Hire and Internal Employees. Analyze training needs through a needs assessment process, consulting with key stakeholders to identify performance improvement opportunities that could be addressed through learning interventions. Through collaboration with subject matter experts, was responsible for the development, coordination, implementation and evaluation of training activities across the enterprise. Conducted New Hire, Recertification, Client and Compliance training. Created advanced knowledge training for Level II and III employees to aid in job advancement and promotion path. Facilitated training | safety programs using blended learning methods; Classroom (Live Instructor-Led) | Virtual and eLearning. Maintained record of training for TL9000 audits along with client and OSHA requirements. • First Aid | CPR | AED Training (Train-the-Trainer)• OSHA 10 | 30 Hr. Compliance Training• Smith System | DOT Driver Training• MEWAP (Bucket Truck | Aerial Lift) Training Show less

Provided Cell site maintenance and support for the Sprint | T-Mobile Network. Interpreted alarm conditions on the network to proactively identify and implement repairs and restoration plans to ensure minimal service disruption and impact to customers. Repaired/replaced damaged or faulty hardware in a timely manner to ensure maximum network availability. Able to follow detailed method of procedures (MOPs) to perform routine maintenance on all radio interface equipment. Maintained a 98% close… Show more Provided Cell site maintenance and support for the Sprint | T-Mobile Network. Interpreted alarm conditions on the network to proactively identify and implement repairs and restoration plans to ensure minimal service disruption and impact to customers. Repaired/replaced damaged or faulty hardware in a timely manner to ensure maximum network availability. Able to follow detailed method of procedures (MOPs) to perform routine maintenance on all radio interface equipment. Maintained a 98% close rate with less than 2% return or repeat tickets, generating positive income.• SME and Mentor to entry level technicians aiding in complex trouble issues.• Fiber, T1 and Microwave backhaul testing through the use of test equipment and multi-tier support teams. Show less

•Cell site maintenance and support of Sprint CDMA/LTE wireless network including Legacy BTS and Network Vision RBS equipment.●Follow detailed method of procedures (MOPs) to perform routine maintenance on all radio interface equipment. ● Repaired/replaced damaged or faulty hardware in a timely manner to ensure maximum network availability.●Interpreted alarm conditions on the network to proactively identify and implement repairs and restoration plans to ensure minimal service… Show more •Cell site maintenance and support of Sprint CDMA/LTE wireless network including Legacy BTS and Network Vision RBS equipment.●Follow detailed method of procedures (MOPs) to perform routine maintenance on all radio interface equipment. ● Repaired/replaced damaged or faulty hardware in a timely manner to ensure maximum network availability.●Interpreted alarm conditions on the network to proactively identify and implement repairs and restoration plans to ensure minimal service disruption and impact to customers.●Tested Fiber, T1 and microwave backhaul through the use of test equipment and multi-tier support teams. Show less

Cellular Communications Site Auditing (CDMA, EVDO, BBU) subcontractor for Sprint, T-Mobile, Metro PCS and AT&TProject Manager (Team of 3 - 20 people)Internal IT SupportLiaison between JWCO Consulting and Communications vendors

•Reconfigure desktop PC’s to utilize Linux RedHat with additional custom software to gather call data from PBX’s at Hewlett-Packard location worldwide. •Tasked with troubleshooting the PC’s at various global locations when they are off the network or have internal hardware/software or PBX issues. (This entails communicating with customers of various nationalities (EMEA, Asia-Pac, etc.) during non-US time zones•Gather country specific data on dialing patters and interrogate call detail… Show more •Reconfigure desktop PC’s to utilize Linux RedHat with additional custom software to gather call data from PBX’s at Hewlett-Packard location worldwide. •Tasked with troubleshooting the PC’s at various global locations when they are off the network or have internal hardware/software or PBX issues. (This entails communicating with customers of various nationalities (EMEA, Asia-Pac, etc.) during non-US time zones•Gather country specific data on dialing patters and interrogate call detail records•QC site information within the database. Show less