Anthony Wong Email & Phone Number

Greater San Diego Area

San Diego, California

Provide application development and maintenance services to citizens and departments across the City of San Diego. Includes, but is not limited to: analysis, development, deployment, maintenance, and continuous improvement of business applications.Business Analyst- Investigate client needs and stakeholder requirements on projects leveraging a variety of business analysis techniques, keeping projects on time and on budget- Facilitate meetings to define scope of testing with vendors and stakeholders- Construct tests for error handling, correction, and recovery- Document, review, and present end-to-end testing results to project teamProgrammer Analyst- Multi-certified system administrator (ServiceNow EaaS/OnBase ECM)- Provides tier II/III support for high visibility enterprise applications- Facilitate, solution, and code new development efforts- Ensure assigned tickets completed within SLA timeframeService Delivery Analyst- Generates monthly SLA report to Application Sourcing and IT Contract Managers- Constructs new metrics to provide comprehensive and YOY project health- Analyzes and documents business processes related to continuous improvement and SLA reporting- Overhaul and refactor 15 historical SLA reports from CR to SSRS- Develop new dashboards and report functionality in SSRS

Berkeley, California

- Direct teams of consultants in customer service, technical skills, and process improvement- Manage projects across across a wide scope of technologies and operations, both internal and client facing- Assist clients in computer and equipment troubleshooting, as well as general issues across computing facilities

Berkeley, California

- Engage in computer troubleshooting and maintain lab upkeep in 9 computing facilities across campus