Anthony Capasso Email & Phone Number

Parsippany NJ

• Answered an average of 75 calls per day by addressing customer inquiries in status calls, and arranging diagnostic appointments on the floor.
• Attained over 50 positive reviews from peers and seniors, acknowledging dedication to excellent customer service, including a promotion from Customer Care 1 to 2 and assigned to the Specialty Care Division for elite.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, by establishing my own work flow.
• Appraised peers work for review and quality assurance.
• Tailored a work flow system to handle working a team record nine primary accounts, while balancing an additional three high risk clients.
• Personalized attention with specialty accounts, with direct care and follow up directly with clients to adapt care as needed on case by case basis.

Randolph NJ

• Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing excellent customer service.
• Adapted to a constant changing criteria of success, sometimes within the week.
• Accommodated and mastered every water heater product we handled within one year.
• Routinely answered customer questions regarding merchandise and pricing of replacement parts.
• Joined the sales department for replacement parts, where I coordinated sales, purchases and orders of new parts for existing units.
• Dispatched appropriate strategies of part replacement, on-site technical support or authorized the return of broken heaters at my discretion.

Madison, NJ

• Assumed control over classes with self-created curriculum or quickly adapted ones pre-established by absent teachers.
• Crafted and tailored lesson plans, for a variety of student needs and requirements to optimize their time, many of which on short notice.
• Consistently put into different and unusual circumstances, prompting improvising on a daily basis sometimes hourly as needed.
• Tailored support and extra-curriculum activities to help support students making college and professional plans.

Morris Hills, New Jersey

• Assumed control over classes with self-created curriculum or quickly adapted ones pre-established by absent teachers.
• Crafted and tailored lesson plans, for a variety of student needs and requirements to optimize their time, many of which on short notice.
• Consistently put into different and unusual circumstances, prompting improvising on a daily basis sometimes hourly as needed.
• Tailored support and extra-curriculum activities to help support students making college and professional plans.

• Assumed control over classes with self-created curriculum or quickly adapted ones pre-established by absent teachers.
• Crafted and tailored lesson plans, for a variety of student needs and requirements to optimize their time, many of which on short notice.
• Consistently put into different and unusual circumstances, prompting improvising on a daily basis sometimes hourly as needed.
• Tailored support and extra-curriculum activities to help support students making college and professional plans.

West Orange New Jersey

• Assumed control over classes with self-created curriculum or quickly adapted ones pre-established by absent teachers.
• Crafted and tailored lesson plans, for a variety of student needs and requirements to optimize their time, many of which on short notice.
• Consistently put into different and unusual circumstances, prompting improvising on a daily basis sometimes hourly as needed.
• Tailored support and extra-curriculum activities to help support students making college and professional plans.

Masters Of Arts In Teaching, Theater Arts

Theater Arts, Theater, Arts Administration